Mattoon Heating & Air Conditioning
Land, Mattoon, IL

Mattoon Heating & Air Conditioning Reviews

4.3 stars based on 12 reviews

Featured Comments:

• R

  Robb Farabaugh

  1.0

  I do a lot of research before I buy anything. Wish I did it before I picked them to work on my equipment. This company charges hourly costs which includes the drive and waiting for things to cool off. Other companies charge flat rates. Issue is my air was no longer cold but fans were blowing. They sent out a technician who said he worked on the larger A/C units and not residential. He hooked up his gear. He did his testing and told me the issue was the switch. So he replaced the switch and charged me $150 and left. Guess what that wasn't the issue and he didn't retest it well enough to make sure it was working before he left. This is issue number 1. So I called them back out and he tested my unit again and said its the capacitor. He said the unit was to hot and we would have to put a hose on it so we did. And said ok it is fixed. Well I told him hold up and guess what it wasn't fixed. He called other people at his office so you hooked up other equipment and said that the pressure is flowing back in the coolant and it is a bad thermal expansion valve and I need a new air conditioner. So I got bids from multiple company's. And to top it all off they charged me another $120 for coming back out as an emergency visit even thought they didn't fix or diagnose it correctly the first time. I am a trouble shooter for computer systems and can tell you from my experience they did not properly diagnosis or trouble shoot the system. If you do your job properly you fix it the first time or you don't charge a customer to come back and then tell them you just need a new piece of equipment. On top of it charge me hourly and emergency visit. Mattoon Heating and Air put in the original system so I thought they were good. Guess what their not. My system didn't last 10 years and only lasted 9 years. They should last 20+ years if done right. Everything I read is that 90% of failure in AC is caused by install. And all my other bids told me they put the wrong size lines in for the refrigerant. Bottom line they do shoty work and I will never go with them again. In fact the other A/C people said they are not what they used to since the original owner is no longer. Other companies said if they don't diagnosis it right the first time they don't charge again. And they have flat rates to diagnose and fix the issue. Of course you still pay for parts but still it would have been cheaper to use a good company like Jansen Heating and air or Mattex.

• T

  Tab

  5.0

  The technician (Bryan) was courteous and professional. He answered all my questions in language I understand. He was also very respectful of my property. The next time I need heating or air serviced I will only call this place and I'll ask for Bryan.

• B

  Bryant Brockett

  1.0

  Refused to work on an a/c unit because it is to hot to remove a piece of lattice to get to the unit. Would have taken 2 screws to remove it. That's what type of service you can expect

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