Marshalls, Inc
Olympic, Springfield, OR

Marshalls, Inc Reviews

4.8 stars based on 583 reviews

Featured Comments:

• R

  RICHARD FURST

  5.0

  Contacted Marshall’s for maintenance on our A/C system, but I was happy to find their maintenance package included both the A/C and the furnace. The technician was very professional. He pointed out some things of concern but didn’t pressure us to schedule any repairs. Very happy with the service and would use Marshall’s again.

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  Response from the owner

  We all really appreciate the time you took to share this feedback with us Richard. It really means a lot to us. Thank you for being such a wonderful Marshall's customer!

• R

  Richard Swanson

  5.0

  Marshall’s would earn more than 5 stars if that was an option. I have recently undergone a major remodel project for my home that is still ongoing and have had dealings with many different trades. Whether it is the stressors of Covid that has negatively influenced job performance and customer service, or maybe the bar is not what it is where I came from previously (Arizona), but I find my experience overall with the trades have been less than desirable. However, my experience with Marshall’s was an extremely pleasant one. Jeff my technician and Darlene, my scheduling liaison, observably take pride in their profession. They made me feel valued and judging from my brief experience with them, have a strong work ethic. As a business owner myself, I can deduce their Marshall “culture” within their organization is one where their employees feel valued and this pride manifests into 5-star customer service. If you have heating and cooling needs, look no further.

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  Response from the owner

  Wow! Thank you so much for the 5-star and detailed review. We are thrilled that we were able to help and are very grateful for your business. Take care!

• S

  Steve Jones

  5.0

  Marshall was very professional in all aspects of their work, from the first representative who came to our home to give us a quote for attic insulation work needed, to the techs and the office staff who took time to assure our needs were met. I believe we received great value at at reasonable cost. Marshall’s is now our go-to service company for all our heating and cooling needs.

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  Response from the owner

  Thank you so much for sharing your customer experience with us in such detail. We are so thankful for the time you took to share this with us. Your recommendation means so much to us!

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