Mahalo Heating and Air Conditioning, LLC
Bourbon, Roseburg, OR

Mahalo Heating and Air Conditioning, LLC Reviews

4.4 stars based on 128 reviews

Featured Comments:

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  Sarah Pretzer

  5.0

  We absolutely loved our experience with Mahalo and all the guys who contributed. They worked with us over a period of time to replace our entire system and were so helpful and understanding with our needs. No one was ever pushy during the sales part of it, and and all the installation guys were awesome with my house full of kids and dogs. Great company to work with!

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  Response from the owner

  Thank you so much for the positive feedback! I will be sure to let the team know you appreciate their hard work. -Mahalo!

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  L B

  5.0

  From my first call to their kind, smiling voiced phone reception, through to service completion, we say “mahalo” to Mahalo for going above and beyond in service without the slick price gouge of prior experiences elsewhere. Marine Mike is straight-up OUTSTANDING. Everybody we’ve talked with at Mahalo is stellar. Mike will did a military grade job - his best with duty, honor and integrity. Plus, we even shared some military experiences together. We won’t hesitate to work with anybody from Mahalo in the future due to the competence, honesty, fairness (and military connection) clearly displayed by their front-line troops!

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  Response from the owner

  That is great to hear! Never hesitate to give us a call if you ever need anything in the future. We always strive to do our best. We accept nothing less. We appreciate you. -Mahalo

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  Becky Jensen

  2.0

  Mahalo installed a Trane HVAC system in Aug 2019. We very pleased with the system & service. Mahalo performed the first annual HVAC service the following summer; all was well. We had great difficulty scheduling our next service. Every time we called we only spoke to an answering service. At some point we received a call back from someone at Mahalo who told us they were not currently doing any routine service calls, only urgent situations, and offered to put our name on a list for future service. We never received a call back; instead we continued to call periodically & eventually were able to schedule our service for Nov 2021. The service went well until we received the statement. We were billed $369 for our recent service, greater than a 50% increase from the previous year of $237. I thought there must be a mistake & called the office; I was told the amount was correct & that they had a price increase. I understand most everything is more expensive now than before, but a 50% increase for service (not parts) is very disappointing. I have recommended Mahalo in the past to many friends and neighbors but I can no longer recommend. Surely you must know a greater than 50% increase in a year would be a surprise. If nothing else, you could let your loyal customers know in advance as a courtesy. Again I was just very, very disappointed with Mahalo.

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  Response from the owner

  Thank you for your message Becky. Unfortunately we have had astronomical increases in materials, parts, labor, and shipping. Some increased almost 400% in a single jump. Others have been increasing prices 30% or less, but every two weeks. It is our company's policy to quote costs before a customer is ever put on our schedule. Every time. We will be investigating how this bill was a surprise to you, as it should not have been. We appreciate your feedback immensely! -Mahalo!!

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