Low Country's Best Heating and Cooling
Center, North Charleston, SC

Low Country's Best Heating and Cooling Reviews

1.8 stars based on 28 reviews

Featured Comments:

• S

  Sheryl Pastor

  1.0

  Had to reschedule several times because they didn't bother to show up either time. Still currently waiting for service and they are not answering their phone. I've called ateast 20 times. Would not recommend. The house is freezing and they've been paid for weeks to fix the heating. No one has been in touch.

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  Christi K

  1.0

  I wish there was a 0 star rating to give! This company installed a compresser and air handler for me through American Homeshield (AHS) in Jan/2019. There were several issues during the install such as communication issues, had to come back out a couple of days later to install a new thermostat, then a couple of days later my husband noticed they left their gauges attached to the outdoor unit and the door off the condenser. They were very responsive to that of course. Fast forward to July/2019 come home to water dripping from a light fixture in the hallway under the air handler. We go up in the attic to investigate and the trunk line is full of water. We put a level on the air handler and it was out of level about an 1-1/2 inches back towards the trunk line. I called no response. I sent a text to Brad Terry their regional manager, he did not immediately respond but I kept on until he did. I let him know the situation and his response was that he was busy on a big job in Charlotte and that he thought they were on a hold with AHS anyway and my best bet would be to go through AHS and get a different contractor. I said then I have to pay a $75 service fee and this is your work. Then he claimed they couldn't touch it anyway which is a lie. Long story short, I hired my own company to come out, not only was it out of level, the drain line was not vented and the refrigerant was not charged properly. Fortunately AHS worked with me and I recouped the money I spent to repair their total and complete shoddy work. Keep in mind that throughout this process I did my due diligence and contacted them several times without a return call. So you have been warned if you use them this is the treatment you will receive. They do terrible work and they know it and they will not take care of their customers. It is simple, do a good job and when something goes wrong fix it. I will tell everyone I can how bad of a job I received and meanwhile the good HVAC company that went behind them and cleaned up their mess has done 2 installs off of referrals from me.

• K

  Kassie Calvert

  1.0

  Absolutely the WORST company ever. American Home Sheild needs to do better at deciding what companies they send to their clients homes. This company was scheduled to come out to my house on june 26 between 2 and 4. They didnt show up until after 6. I've waited and waited and here it is July 18th and I have heard nothing. I've called 3-5 times A DAY with no answer. Left multiple voicemails and got nothing in return. I have spoke with AHS about this and they just say give them till this Friday.....its been almost 4 fridays later and I still have no AC in my home. AHS 1st told me that this company ordered the part i needed on the 5th of July and it was supposed to be delivered on the 9th and then I was to get a. All to schedule the services that week....again not a single call. So I called AHS that friday and a different employee of theirs told me they ordered the part on the 9th and that it was supposed to be delivered on the 19th. Why in the world would I get 2 different dates????? Also why did it take so long for this company to order my part??? I had to call AHS to see what the status was a week and a half after Low Countrys NOT SO BEST Heating and Air came to my house and they sad they still hadn't sent the diagnosis over to them. So here I am almost a month later sitting in the parking lot where this company is said to do their business and guess what......THEY DONT EVEN OPERATE OUT OF THIS BUILDING!!!! They never have. So I cant get them on the phone nor is their address correct. This company should be shut down asap so nobody else has to deal with this ridiculousness

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