Lovingood Heating Company, Inc
Whitehall, Anderson, SC

Lovingood Heating Company, Inc Reviews

4.8 stars based on 30 reviews

Featured Comments:

• M

  Miles Better - Business Tips

  5.0

  The guys were very courteous and explained what they would be doing. They work away and go the job done - they explained the install and then ensured all rubbish had been removed . Left the install as if they had never been there - highly highly recommended. They installed a split system in two rooms running off 1 outside Trane unit - has been the finishing touches to additional space in our home Great neat pipe running in the garage so even that is well done Then the invoice appeared on line with ease as per the quote and was able to use the online payment process to pay what ease Seamless all-round HIGHLY HIGHLY RECOMMEND

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  Response from the owner

  Thank you Collin! We appreciate you as a customer!

• k

  karen mcalister

  5.0

  My father did business with them for 10 years . I am in the home now and needed assistance. The service technician (Daryl) remembers my father and that was impressive. Did a great job and I purchased a yearly plan for maintenance. Highly recommend them for your needs.

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  Response from the owner

  Thank you Karen! We look forward to continuing to take care of your HVAC services!

• M

  Melissa Frazier

  1.0

  I called this morning at 10am and was told they would have a technician out this afternoon. They didn't show up by 6pm so I called the office. The office said they would have the technician call me. I didn't receive the call back until another 30 minutes later. Then I was told they can't schedule me until the morning. I explained that they were supposed to come out today and that if they don't come out we have to pay for a hotel for our renters So the guy was supposed to see if he could get someone out and call me back. Never called. Now it's almost 8pm and I have to pay for our renters to stay in a hotel tonight because this company has terrible service and never showed up for our appointment.

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  Response from the owner

  Melissa- We are sorry that we couldn’t get to your call today at your rental. You have never used our company before as you stated when you called this morning that your REGULAR HVAC company couldn’t get to your service call today either as they were booked up. We told you this morning that we would try and fit the call in today if possible. It is 95 degrees outside and our service department was working as hard as possible to get to your call. After working a 12-13 hour day- spending a good part of the afternoon in a 115 degree attic and already working 50 hours this week...our service guy was not up to catching another call. He told you he would try to reach out to another tech to see if they could come out but you hung up on him before he had the chance. You never had a set appointment- we were trying to fit you in if possible. We try our best to meet the public’s needs and expectations as a dependable and reliable company. We are sorry that you feel the need to slam us and give us a 1 star review even though we have never done any work for you before and we were trying to help you when your regular company could not get to you either. We offered to get you first thing in the morning but you refused and hung up. Unfortunately we can not get to every call that comes in for service but we try.

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