Long's Heating and Air Conditioning
Rock, Central Point, OR

Long's Heating and Air Conditioning Reviews

4.9 stars based on 371 reviews

Featured Comments:

• J

  Jay Strazdas

  5.0

  For those of you that want a short recommendation from a third - party reviewer, I recommend Long's for your HVAC needs! If you want more information read below. During the hottest period of our summer, our 12–15-year electric Heat Pump died. This job was self-limiting in size as a retrofit. Know all businesses were faced with worldwide supply chain issues, I reached out to 5 different HVAC businesses for bids. Having a electric Heat Pump and historically high heating bills, we decided to remove the aging Heat Pump and replace it with an Air Conditioner and natural gas Furnace. Each company pushed "their" brand, but most did not have many options that I was looking for due to manufacturing issues (entry level versus cost savings over time). Some indicated that they could not change the electric system to gas, and others jumped at the chance of our business as long as we were willing to wait... I researched what brands to stay away from and quickly found that Daiken had one of the industry best warranties. This was one of the selling points, as well as Long's having in stock the model we wanted. Mike was the Technician that came out on Friday and "diagnosed" our issue and began building our trust with Longs. Mike answered our questions and spent all the time we needed to figure out how to move forward. We could have repaired the multispeed fan, but because of the units age, we decided to upgrade and replace the entire unit. Chris called us the following week to schedule a meeting with us and came out on Tuesday. Chris was professional and had great customer service skills, again, building trust. We had had horrible experiences with previous contractors (kitchen remodel and landscaping) so trust was really something that Long's would need to earn. Tim & Eric did the installation, being Covid conscious, professional, and willing to answer my numerous questions during the installation. Having had some building experience, I was that home owner that observed everything :) The Forman Josh, popped in from time to time to ensure quality and at the end of the job to be sure all of our needs were met. Multiple staff were onsite to assist with the Air Conditioner placement, and last be not least, Jordan from ZZ Electric was professional and willing to talk through what he was doing and why. I would recommend ZZ Electric for your electrical needs. Long's had limited stock on hand, but due to a "cancelation", we "upgraded" to what we originally wanted and Chris scheduled us within a week. Chad Fitzgerald (Fitzgerald Plumbing) did the gas installation (pipe) and was as professional and timely as Long's. His quote was reasonable, and when he was done, came in lower than his original bid. I would recommend him for all gas plumbing in the future. Attached are pictures of the retrofit job. I did not include pictures of the Air Conditioner that was placed on the roof (same location as previous Heat Pump). The job included a new platform for the roof Air Conditioner, relocating the cold air return, new Air Conditioner & Air Exchanger new Gas Furnace, new Thermostat, change of electrics on the roof and in the house, new gas line and testing, cleaning and reusing the Freon lines, new Freon, fire up and instructions for use. Josh checked in several days after the job completion to ensure all was running fine :). We finally could cool down! If you are looking for a company that does what they say, a company you can trust, are looking for a reasonable/valued purchase, and a great 12-year warranty, go with Long's. I felt the quality oversight was good and all issues were discussed with me, and my input was always part of decision making. I will recommend Long's moving forward.

• J

  Jonathan Hill

  5.0

  Recently hired Long's to come out and install brand new HVAC ducting under my home. Nick K and Chris H were very professional, friendly, and accommodating to my family situation during the installation process. The entire process was explained in detail, they were very transparent about all aspects of the job, and I paid what I was quoted. I would definitely recommend Long's and will use them for any future needs in the area. And thanks to Nick and Chris, they were awesome.

• M

  Mark Hillenga

  5.0

  The Long's team did a great job installing our whole house heating/ac including duct work. This during a time when the industry was slammed with a ton of business. They were also fair in keeping the pricing reasonable. Also during a recent cold spell, the heating unit did not seem to be working properly and they were on it to check things out. Scheduled me in first thing the following morning. Great people to deal with from office to technicians.

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