Lenz Heating & Cooling
Douglas, Urbandale, IA

Lenz Heating & Cooling Reviews

4.9 stars based on 489 reviews

Featured Comments:

• M

  Mylan N

  5.0

  Even before they came out and serviced my home, I would message Al and he replied back quickly. Al and his team were very professional, knowledgeable and responsive. Glen was the crews lead, however Al came on site to check things out as well. They were friendly and very attentive guys, they were very careful putting tarps down while working so they didn't make a mess. They replaced my furnace and air conditioning system in my home in one day and did an amazing job. I was given a tutorial on how to work the new thermostat. I would definitely use them again and recommend them to friends and family. They are an A+ company with fast and reliable service. Thank you so much!

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  Response from the owner

  Mylan- We enjoyed working with you on this project! Thank you so much for the review! We look forward to being your go to HVAC provider for years to come!

• b

  brooke jeffus

  5.0

  What a great experience with Lenz! From the first contact everyone I spoke with was prompt, professional, informative, up-front, and friendly. The owner, Al, came out to give me a quote on replacing my HVAC system and water heater. The all-in pricing is awesome - and within a few days his team was here to do the install. I hardly even knew they were here - they were efficient, explained everything, and cleaned up before they left. I was expecting it to be a giant pain to get everything replaced - and they made it easier than I would have thought possible. Now, I just need to get over there and meet their cute office dog! Definitely recommend and will absolutely use Lenz in the future.

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  Response from the owner

  Brooke- we appreciate your 5star review! Our aim is to always be a humble guest in your home- thanks for trusting us!

• J

  John Berryman

  5.0

  What amazing experience! First off Lenz had every right to wait to send someone out until the following weekday. Even though temperature was fluctuating a lot and I was losing a lot of sleep keeping up with it, I was keeping the home warm. They were so easy to work with and when I told them I was getting a few different error messages on my furnace and all the babysitting I was doing to it, they offered to send someone right out on a weekend. From the moment Dan showed up the visit was pleasant. He walked me through what he was doing and was very Covid conscious. He got the furnace fixed and even spent a little extra time cleaning and ensuring everything else was working properly. I thanked him immensely as he was leaving he also explained that they’d take complete care of the warranty claim as well. I couldn’t believe it. I didn’t have to do anything to ensure the warranty covered the work. Just an amazing experience all around from the woman I spoke to on the phone to the visit from Dan! I can not recommend this company enough! Five stars from me! You earned a customer for life!

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  Response from the owner

  John- we are so proud to earn you as a customer for life! Thank you so much for taking the time to leave a review!

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