Lanco Heating & Air Conditioning, LLC.
Raspberry, Lititz, PA

Lanco Heating & Air Conditioning, LLC. Reviews

4.8 stars based on 31 reviews

Featured Comments:

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  Christopher Farley

  4.0

  Followup 5/5/2021 - Josh reached out to us and apologized for allowing this to happen. He listened to our concerns and responded to the situation in a positive and professional fashion. I am changing my review based on his responsiveness to the situation and reaching out to us promptly to make sure everything we needed was taken care of. We had Lanco Heating & Air Conditioning replace out HVAC unit about a year and a half ago and everything went well. They explained to us our warranty would be honored as long as they did the tune ups every 6 months; which is a fine stipulation. However; my wife and I tried to call for over a month to schedule a tune up. We left voice mails, texts, and emails to get someone out here to do our tune up as required by Lanco; with no response. They didn't inform us they were busy or try to schedule in the future, just flat out ghosted us. Because of this; we cannot recommend their services and hope in the future they treat their other customers better.

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  Response from the owner

  Good morning Christopher...I apologize for the experience you’ve had. As a small business, we do our very best to stay on top of everything, sometimes we fall short. That is no excuse for what you have experienced. Our goal is always to provide the best service we possibly can. I will be reaching out this morning. Thank you for your honest feedback.

• T

  Thomas Badorf

  5.0

  It has been several years since Lanco Heating & Cooling did an install for my residence. I like to pass on for those looking for a friendly, honest and knowledgeable company. When I was talking to Andy, I felt that Andy cares a lot for his customers. I was very pleased with the install and Andy would take the time and answer any question and concerns I had. I had a question on programming my Honeywell thermostat for Andy a week after Job was completed and Andy was very perfessional and more than happy to answer my question. I would recommend Lanco Heating & Cooling......a company that stands behind there work. Tom

• D

  Devin Hayward

  5.0

  Josh and Andy were fantastic to work with! They were highly recommended to us and they provided great service. From replacing our thermostat to replacing our HVAC they were prompt, professional, and great communicators. Within 48 hours of deciding to replace our HVAC Josh and Andy were ready to roll and had our home heated again! (They were the only vendor to return my call on a weekend, certainly not expected but it demonstrates their focus on great customer service!) We will only use them for all services and we will be using them for future home fixes and improvements. Highly satisfied and thrilled with their service and results!

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