Lake County Mechanical, Inc
North, Antioch, IL

Lake County Mechanical, Inc Reviews

4.9 stars based on 259 reviews

Featured Comments:

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  Anthony Mussario

  5.0

  Lake County Mechanical did a wonderful job. Devonte responded at 9 pm and was extremely professional when diagnosing my furnace issue. After reviewing my options I decided to have a new furnace installed and the technicians were out by 9 AM installing my new furnace for a fair price. I highly recommend Lake County Mechanical.

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  Response from the owner

  Thank you for taking time for the kind positive review, we are glad we could help!

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  Elizabeth George

  3.0

  I called on a Thursday because I smelled something burning through the vents. A technician came out that evening and told me he needed to order a part and would have to turn the heat off. He said I would hear from the company the next day (Friday) with an update. It took 11 days before they were able to fix my heater. I didn't hear from them on Friday so I called around noon and they didn't have any updates. I called again on Monday and they weren't sure when the part would arrive. Then on Wednesday, six days after my initial call, they called and said a technician was on the way to the house to fix the problem. Upon getting there, the technician never came inside but I happened to see him outside and asked what was happening. He said they didn't have the right part, he would need to come back another time and that the office would call me with an update. Even after 30 minutes I didn't get a call but rather had to call and find out what was going on myself. There was an issue with their delivery service, which I understand happens, however there was no sense of being apologetic or assuring me the issue would be resolved in a timely manner. The heater finally got fixed the following Monday. The technician - the same one, who had remained kind, helpful, prompt and professional - came and took care of it with no issues. Thankfully I had a place to go while my heat was out, however that may not always be the case. Seeing as it took 11 days to get the issue fixed, and then the communication from the company did not meet my expectations, nor did the customer service. My friend who recommended the company to me initially, felt bad and apologized to me and also tried calling for updates and to push a sense of urgency with no luck. I'm thankful to the technician who did a great job and remained professional even while I was frustrated. I'm also thankful my problem got solved however will not call LCM again or recommend them.

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  Response from the owner

  Hello Elizabeth, I'm sorry for what happened, but as we mentioned the part was special order, and it took a long time for us to receive the part from our supplier, and was a very difficult part to track down due to the style furnace you have. Other companies might have just wanted to sell you a new furnace, but we did our best diligence to get that part and get your heat back working. Thank you for the positive mention about our service tech. We sincerely hope we can be of service to you in the future.

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  Mark Hurley

  5.0

  We were having furnace trouble the day before a Holiday, we had no heat and we were having a hard time finding a service company to come to the house. A friend recommended Lake County Mechanical, we called and they dispatched a service vehicle within a couple of hours. The service technician (Sean) was experienced and answered all our questions. We needed a new gas valve and he went to his shop to get the part and was back to our house fixing the furnace within an hour. We enjoyed a "warm" Thanksgiving, Thank You Lake County Mechanical !

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  Response from the owner

  Thank you for taking time for the kind, positive review. We are glad we could help. We hope you had a wonderful Thanksgiving!

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