Krause Heating & Cooling
1st, Duluth, MN

Krause Heating & Cooling Reviews

5 stars based on 35 reviews

Featured Comments:

• J

  Jude Mail

  5.0

  I had Krause Sheet Metal and Heating put in a new gas forced-air furnace for me and couldn’t have been happier. This company knows what service, integrity, and professionalism are all about and its commitment to customer care is evident in every step of its relationship with you. I sought bids from Krause and one competitor before replacing my furnace. The other company walked into my home determined to sell me a particular furnace and didn’t budge, even when the design features of my home meant that the furnace they had preselected wasn’t the best choice. Krause, on the other hand, took a look at my heating needs, including not just the size of my home, but some unique features in how the vents and cold air returns were installed. Based on these factors, Krause put together a bid that specifically addressed my heating needs. Both companies sold comparably rated furnaces, but Krause’s bid came in significantly lower. Yet, because of my confidence in the care with which the work was done to prepare the bid, I would have chosen Krause even if it had been higher. Also, as Krause is a union shop, I was prepared for a higher bid price. I personally was ok with paying more if it meant its employees were being paid fairly. That Krause came in as low bid was just a bonus. Krause continued to do the types of things that showed I made a good decision: they located and provided paperwork on rebates; touched base each step of the way to see if I had questions; knew a certain “install by” date was important to me and, despite the busy time of year (December), managed to fit me in. The furnace installers were prompt, courteous, clean in their work, and explained everything to me I needed to know. They pointed out their number and that they were available 24/7 if I had problems. Bill Krause followed up with a phone call later that day to see if I had any questions. No one enjoys spending money on something like a furnace, but Krause made it painless and left me with a good feeling about a local business. I’ve already had the opportunity to recommend them since my furnace was installed, and it felt great to know I could do so without any reservations whatsoever.

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  Response from the owner

  Jude, thank you so much for taking the time to write a review! Your kind words mean a lot to us and we couldn't appreciate you and your business more. We are happy to have been able to take care of your needs!

• J

  Jeff Smith

  5.0

  I would wholeheartedly recommend this service. Today in a blizzard they came and installed a new furnace for me. And the previous one, that was here when I bought the place, was serviced buy them as well. They are prompt punctual professional. When they old furnace failed last year they were here within an hour on the coldest night of the year… after hours. I’m sitting here in a warm house looking out at the snow falling. Grateful.

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  Response from the owner

  Thanks for the review, Jeff! We are glad we were able to help get your home warm and cozy again, we appreciate your business.

• B

  Brandon Morin

  5.0

  Krause Heating & Cooling is the best HVAC company in the area. My family and I have beening doing business with them for 25+ years in both the residential and commercial setting. Bill and Pete have always been good to us with the highest customer service and fair pricing. They seem to always the best team with them as well! Big shout out to Wade and the 2 other guys for helping us this week to replace one of our warehouse heaters! I'm a proud supporter of this family owned, local business and will continue to use there products and service in the future! Thanks again for the work you do!

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  Response from the owner

  Brandon, thank you so much for the kind words! We appreciate your loyalty and support over the years, and look forward to working with you in the future.

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