Carlson Duluth Company
Helm, Duluth, MN

Carlson Duluth Company Reviews

4.1 stars based on 39 reviews

Featured Comments:

• W

  William Bergquist

  1.0

  I was charged more than triple the amount of labor time for the amount of service performed. It took over a week and a half to get in touch with anyone to discuss the bill then was told there was nothing that could be changed. Stay away from this business. I should have read the reviews first.

  ---

  Response from the owner

  Good afternoon, William - thank you so much for your feedback! I am very sorry you were disappointed by our minimum one hour on site, and travel time charges, but I am very happy we were able to complete your service so quickly to get you up and running. I hope you can understand - thanks again for letting us help!

• S

  Saint Laurent

  1.0

  I can’t say enough poor things about this business. They were called to give an assessment of possible needed repairs to my boiler. The possible replacement parts needed to be ordered and no service was performed at that time. I was promptly sent a bill of $165 for services not performed and spoke with them multiple times to correct the bill to a rate more reflective of the non-service. After more promises of correction (including the original tech (TJ) coming back out to confirm he had performed no service because he “forgot” what it was involving) and another promise of amended charges... I received via mail a collection agency inquiry involving the ORIGINAL charges! I would rather ask the mailman to repair my boiler than ever have this business in my home again.

• L

  Lisa Neylan

  5.0

  We have worked with Carlson Duluth several times and have always had an excellent experience. They are timely, professional, and install high quality furnaces. Their quotes are detailed and complete, so I know exactly what I am getting. Most recently, they acted fast to get out to us when a furnace failed ahead of a dangerously cold snap. Thanks to Jeremy and the whole team!

More reviews (2)