Krause Heating & Air Conditioning
Robin, Forest Hill, MD

Krause Heating & Air Conditioning Reviews

5 stars based on 7 reviews

Featured Comments:

• A

  Amy Belew

  5.0

  Called Krause HVAC on a Saturday evening and spoke with Dan regarding an AC issue. Krause has serviced our HVAC system in the past and Dan was AWESOME! Rather than going straight to an emergency service call, he walked us through a check list with our system to help us resolve the issue over the phone. These guys are all about great customer service and not just about making money - we will continue to use Krause HVAC and we highly recommend them to others. Real pros!

• M

  Michael Cole

  5.0

  Had an emergency no heat call placed about 9am Saturday morning. The call was answered right away by one of the owners. Mr Krause gave me the option of sending a technician out for an emergency service call or to help walk me through figuring out why the furnace wouldn't light prior to sending a technician. He literally walked me through everything as if he was sitting right there. Now I understand working on your own furnace like that isn't for most but the fact that he took the time to get our heat back up & running then & there, without profit is rare in today's world. Customer service is certainly not lost at Kruase!

• R

  Ryan

  5.0

  One night last week it started to feel warm in our house. The thermostat climbed to 83 degrees on one of these muggy humid hot nights in bel air. My wife and I checked everything and it seemed to be working. It still felt hot and we have two babies whose temperatures in their rooms continued to climb. We found Krause through a neighbor. My wife called Larry late at night. He did not have to but he walked her through a series of steps to cool down the house. Called back 30 min later to see if it worked. They continued to chat for a 2-3 hour span checking every 30 min or so. Long story short Larry got us through the night with cool air. Then the next day first thing sent two technicians over to check out the whole system. His service and commitment is unparalleled. No question Larry and his company are the real deal. We will use him and his company for all our hvac and heating needs. My very best thanks to Larry and his team.

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