Keith Powell Heating and Cooling
Ridge, Knoxville, TN

Keith Powell Heating and Cooling Reviews

4.6 stars based on 111 reviews

Featured Comments:

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  Alisha Brown

  5.0

  Anthony was absolutely amazing. We can’t thank you enough for helping us out. He worked very hard to find the issue we had with our HVAC system. Our upstairs unit went out at 1 am and he came that morning and even went out of his way to get a part for us to fix the problem the same day. Make sure to ask for Anthony. Absolutely love his personality and he is very very kind and we will definitely ask for him again. And highly recommend him.

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  Response from the owner

  Thank you for the awesome feedback! Anthony is a great employee and we are happy to hear of the great job he did!

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  Aubrey Tallent

  5.0

  We live in a new construction house and our AC unit was installed by a different company. Once we started having problems, Keith Powell sent a tech named Xavier out to us. He was very quick to respond to us and came out late at night to try and help us out. They have great customer service and are very professional. He told us the entire time what he was doing and what was going on. We definitely recommend this company.

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  Kayla Gore

  1.0

  Editing to resond to the business' response: This is not an issue about collecting payment for services rendered. This is an issue of an employee's mistake of when payment was expected. Rather than try to peacefully and politely resolve the mistake that YOUR EMPLOYEE made, Keith Powell himself resorted to threats. Now, as a result of those threats, I am left to believe that an employee from this contractor came onto my property, while no one was home, to remove freon from my unit. Due to the widely dishonest business practices that I have already experienced, who knows what else his employee might have done to my unit. Completely unprofessional. Horrible customer experience. I would recommend staying far away from this company. Scheduling took about a week, but it is Summer so I understood, plus it is a home warranty contract so I'm sure I am not on priority scheduling. The technician was nice. While at my house, we didn't communicate a whole lot after introductions, he just got straight to work. He said he needed to add freon and went on back to the unit. After he was finished he explained that he repaired a leak and added 3 lbs of freon. I told him thank you. It was at this time the technician told me that it was $100 per pound. I was shocked, but he said not to worry because they bill the warranty company first, and then we get a bill for the remainder. That was it. This was on a Wednesday. On Friday, someone from the office called and said that I would need to pay immediately. I explained what the technician told me, and she was rude and abrasive as she said, "He's new and doesn't know how we do things." I rarely have my card on me at work, so I explained that I didn't have a way to pay over the phone and to call me Monday. Today, I received a call from Keith Powell himself. His opening words were literally, "Kayla?" I confirmed, and he replied, "This is Keith Powell of Keith Powell Heating and Cooling, you have some of my freon, and I need to collect on it." Wow. I explained what the technician told me, and that I would gladly mail him a check if he'd provide me with a bill his response was that he was going to come get the freon out of my unit. I said, "If that is what you feel like you need to do." He is now planning to come to my house, while no one is home, and removing the freon from my unit because his employee was not properly trained. This is very suspicious. What else is he going to do to my unit while unsupervised? Not sure how a business' mistake becomes the customer's problem. Extremely unprofessional and poor business practices.

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  Response from the owner

  Keith Powell Heating & Cooling is a subcontractor for American Home Shield (AHS) that services customers for HVAC repairs, and therefore, must follow the rules and regulations set forth by AHS. AHS requires payment at the time services are rendered. We are sorry we must collect payment for services rendered but that is what AHS requires of us.

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