Keep It Cool
Jacksonville, Anthony, FL

Keep It Cool Reviews

4.6 stars based on 30 reviews

Featured Comments:

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  Lori Lewis

  5.0

  Keep it Cool installed a new split unit in my home and put in an additional air return. I cannot believe the difference! Prompt, courteous, professional service at a good price! They explained the differences so I could make an educated, informed decision. I NEVER felt they were trying to sell me something. I also love the fact they are local. Small enough to care, yet large enough to provide great service. I highly recommend them!!

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  Doug Bechtel

  1.0

  I had a new furnace system installed in 2019. Complained within 30 days about compressor motor had banging noise when unit started up. Tech came out and said unit was fine. 1 1/2 years later, air conditioner went out. Tech came out and couldn't find the problem. Charged me for service call but was able to get it running. 1 week later, air conditioner out again. Another tech came out and said motor is bad. Motor replaced under warranty. Tech didn't provide any paperwork for warranty. Asked for owner to call as this was 3rd service problem since installation. Owner refused. Manager claims he retired, but he still runs company. I asked for refund of service call and an extended warranty for year as I have been a loyal customer for 15 years. Manager said they would refund money and provide maintenance service the next day. Tech came out the next day and said they would only check system but not provide any maintenance service. Manager called and said "No refund" of service call per owner, who by the way is retired. I have referred neighbors and they have had service work as well as new systems installed. No more! Find a company where if you have a problem, the owner would take the time to call you to make it right. He would have had my business and my neighbors for a long time, but he made his decision. Suggestion? Find another company!

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  Response from the owner

  Hi Mr Bechtel, We did everything we could to make this right with you. The labor warranty on these systems is clearly explained to last one year. Despite the fact that your labor warranty had already expired, we replaced the motor at no charge except one service call fee for three trips (because it was an intermittent problem that we didn't catch the first time), including a weekend trip, as you said that you had reported a noise after it was installed (we have no record of this but take your word for it). Then you asked us to come and check the compressor as you wanted assurance that it was functioning properly; we showed up the next day to check the system for you as requested at no charge; upon arrival, instead of allowing us to do the promised inspection, you asked for additional maintenance services at no charge. Upon explaining that we do not perform routine maintenance free of charge, you asked our technician to leave and he was unable to perform the promised inspection. We would love to keep you as a customer but unfortunately it takes money to run a business, and we cannot provide services for free.

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  Roy Buchholz

  5.0

  If you need anything from installing a complete hvac or a split pack system as well as normal or emergency support this is the place to go. For 6 years I have placed my families comfort in their capable hands. They are honest and responsive. Courteous and thorough. Friendly and caring. They will never ever let you down. If you need home hvac support give keep it cool a shot. I don't believe that you will be disappointed

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