Kearney Winsupply
Innovation, Kearney, MO

Kearney Winsupply Reviews

4.2 stars based on 27 reviews

Featured Comments:

• J

  J Chester

  5.0

  Emergency sink faucet problem, although they did not have part needed available, the gentleman was extremely helpful and personable in giving me a factory helpline no. to call!

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  Response from the owner

  Thank you for coming in J Chester! Sorry we didn’t have the part you needed but glad we were able to get you pointed in the right direction.

• M

  Melody Atkins

  5.0

  They were very friendly and helpful although they did not have my part but they did give me resources to try to find it

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  Response from the owner

  Thank you Melody! Sorry we didn’t have what you needed this time.

• A

  Anthony Clay

  1.0

  I am having my bathroom done by a local contractor and he likes to use local suppliers. He purchased a shower kit from Winsupply. After placing it the parts of the kit (not installed) he found it was not a good fit for plumbing. He attempted to return the kit without the box and they refused. He called other Winsupply within KC and they said this is not common practice to refuse a return without a box since for contractors don't need the box. I called Winsupply to purchase a replacement they expected me the customer to know who exactly to talk to about shower parts rather that act as a team and transfer the call automatically. They quoted me a price for the part I needed and confirmed the part was in stock. I immediately came into the store. In the store no one was wearing a mask, no one greeted me for 15 mins. Finally someone asked what I needed and instead of helping me they told me to walk down a hall where I had to ask can anyone help me? someone at a computer reluctantly turned to help me and acted as i was a bother. The all acted as if i never called in prior. They took way too long to find the part they had just found on the phone. They had the nerve to ask me what they quoted me on the phone, then said "well that's not the price, but Ill sell it to you for what you were quoted". I asked what the price was and he wouldn't tell me. They had the nerve to ask me if i needed help loading.. I have Cerebral palsy and it is quite obvious YES i need help. The guy then grunted in disapproval and Made his way with my item out to my truck. In the future I will shop outside of Kearney for my shopping needs.

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  Response from the owner

  I’m sorry but those remodel shower kits come in a box with multiple pieces, parts and accessories. There is no way we can take those back without the original packaging. The person that ordered the kit was informed of the dimensions before they purchased it. Again if the box was returned with the kit we would have been able to accept it. But we have no way of just putting multiple pieces on a self and hoping they don’t get lost or damaged without the packaging. I believe that is a very common practice at every place of business.

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