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Kearney Winsupply

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This page contains information about Home Performance Group LLC in Barr, Kearney, MO which locates proximate to you. You can get information about detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Home Performance Group LLC in Barr, Kearney, MO | HVAC Near Me

We have had 3 service calls on my LG refrigerator in the past 2 months.  The technicians are friendly, knowledgeable, and efficient.  They wear masks, keep the area clean and have given me great tips on my appliances.  Shane even provided a reference to follow up for my daughter's Samsung warranty issue.    I appreciate the text reminders before and visit.  I highly recommend!

Thank you, Mary, We appreciate your feedback and thank you for your business.

Tim was the technician that came to our home today. My child was very interested in what he was doing. Tim was patient and engaging with them and never made them feel like a nuisance. He was professional and personable during our entire interaction. He did a great job at explaining to me what is causing the issues and what the next steps would be. I am grateful my home warranty sent Home Performance Group to my home.

Thanks, Mary, for the great review and 5-star rating.

I had a plumbing issue from a previous company the home warranty company sent out.
Eric came out figured out what the problem was explained everything he was doing and fixed the problem within an hour. Eric was very professional and very nice, he even went to get the part needed to complete the job. I highly recommend performance to anyone who wants the job done right professionally.
If I ever have another plumbing issue I will ask the home warranty company I want Eric at performance to come back. Eric is awesome!

Thanks, Penny for the great review and 5-star rating.

Was assigned to use this company from my home warranty. The business office was not the most reliable with scheduling, there were several instances where I had to call them to make sure that they got me on the schedule and did not forget about me. That said, once speaking with them, their business office folks were very pleasant and happy to assist.

I met multiple techs through their several visits, all of them were extremely respectful (of me and my furnishings) and willing to answer all my questions, not to mention knocking out some solid work from what I can tell. I was very happy with my interactions with them, in my home. It did take several trips in order to knock out the project, but some of that blame certainly goes on the home warranty process, as well.

Overall, a positive experience and I would not discourage anyone from using this company!

Thank you, Cole. We appreciate your feedback and thank you for your business.

Nick did repair work on the duct system in my home and was thorough and professional. More than simply repairing the nearly 100-year old duct, he explained how the system worked and answered questions about my HVAC system so it would work more effectively. I have rarely experienced such a high level of professionalism and helpfulness in a technician. I highly recommend Home Performance Group!

Thanks for the great review, and the opportunity to earn your business, Yvette!

Our garage door tension spring broke and, since we got a home warranty when we bought the house, we made a claim. They called Home Performance Group. Garages don't appear to be their specialty but I guess they're willing to do stuff for the contract. Their tech who did the estimate was professional, no problem there. They took a little while to get back to us on the repair because the warranty company rejected the claim and never bothered to tell the business they hired to work it. All that said, the cost was on us and the estimate was ridiculous. $2200 to replace the spring. I have no problem with a business saying "We just don't want to do this, it's not our thing" or "We can't fit you in anytime soon." Don't try to tell me that it's a special order part when I saw them at Home Depot last week. It's either that or they hoped they had someone really gullible. Long story short, we have a handyman we trust who's just on vacation who's going to do it for a lot less.

Have to do an edit. They called and complained about my review. Offered to send someone else out in case it was the wrong kind of spring. Something about costs due to Covid. I don't know. They obviously don't like negative reviews. If the handyman comes out and says different I'll update but you all should know what happened.

Sonya,

Thank you for giving us the feedback you provided. I want to personally apologize that we couldn’t make the experience one that was more pleasurable. I have reviewed all of the details regarding your complaint and would like to provide some information that will hopefully help other customers better understand the situation you experienced while providing context to the comments you made regarding our service and/or pricing.

It is true, we would prefer to not have any negative reviews. We very much value our reputation and want to do whatever we can to ensure our customers are satisfied. When we returned your call to inquire about your negative review our goal was to try and resolve the situation, not complain. We are an honest business and do not pretend to be perfect, I understand that from time to time mistakes can be made. My primary goal is to ensure we make those mistakes right, and secondly, learn from those mistakes so we don’t end up making them again in the future.

I do have techs trained in garage door repairs and although it isn’t listed on our website as one of our top specialties, we are licensed to perform that type of work in Kearney, MO and the surrounding greater KC metropolitan area. We have master licenses in all trades that we service, including a class A Building License. Garage door service and repairs do not require any specific master licensing, although I would argue our technicians receiving over 150 hours of paid technical training per year, along with advanced credentialing in all trades, more than qualifies us to make repairs to garage doors. No other comparable business provides the type of paid training or credentialing that we provide our technicians on a continuing basis.

There are currently no torsion springs available at Home depot for immediate pick up although they can be ordered online. You may have seen extension springs for sale, which is a different product. The quality of torsion spring they sell at Home depot only provides a 1 year warranty. When torsion springs fail it can cause severe damage, injury, and even loss of life. A quick search on you tube will reveal all you need to know about the damage caused by using the wrong spring, or worse, a cheap one. Hence the reason that we do not source springs from economy vendors. We source all of our springs from Overhead Door. Overhead door requires several specifications to correctly manufacture a spring. Additionally, they check door height, width, and weight of the door. This level of precision and craftsmanship ensures the door spring will work flawlessly for years to come. We only install torsion springs that are custom made to match that specific door. Due to COVID-19 shortages, torsion spring prices have increased 300-400% in the last 18 months. Overhead door in Kansas City will not sell to any outside contractors or homeowners and will only make springs for themselves. Because the process of replacing the springs requires us to remove them, drive to St Joseph to have them custom made on site, and return to the customers home the same day to replace them, the price is significantly higher than if we just purchased them online from a discount vendor. Once again we choose to source the best products and understand that will cost the customer more. We may not be the cheapest contractor, but we are certainly not a fraud or by any means price gauging customers. We only ask to be fairly compensated for the skill and due diligence we provide in selecting the best products and providing the most skilled technicians to perform the work.

Once again, I’m sorry we couldn’t earn your trust as a client. We are a very reputable business that is skilled in every service it performs. I know your experience wasn’t the best but I would ask that you give us a chance again sometime in the future to earn back your trust. Thank you, and as always, we appreciate your business.

Tim was fantastic. Our dishwasher quit working. He was able to figure out it was an electrical issue involved. He immediately replaced it with more secure and safe hardware. I appreciated the time he took to explain to me everything he was seeing and doing.

Thanks, Cheryl, for the great review and 5-star rating.

3 other people had came out 2 different times and were unable to get correct parts.
George came out , seen problem and went to nearest hardware store and got the correct shower/ tub control and came back and fixed it.  George was very professional and polite.  I recommend this company and especially George.
Thanks George!

Thanks, Cindy, for the great review and 5-star rating.

Eric came out today to check an electrical circuit that had stopped working and that I could not figure out to save my life.  He was very thorough and professional, determined the issue, and got it working again. I highly recommend Home Performance  Group and Eric for you home repair issues!

Thank you, Todd. We appreciate your feedback and thank you for your business.

Thankfully my wife got the extended labor warranty on our water heater four years ago. We noticed some problems late last week and called Menards to make a claim on the warranty. Home Performance Group called me Monday morning (yesterday) to schedule today.
Eric just left and he was so helpful! Not only did he assess the issues and file the claim paperwork, but he also gave me information on other services we have been looking into. He was a wealth of information for every question I had. I am very pleased. Thank you all!

Thanks Jonathan for the great review and 5-star rating.

Home Performance Group LLC
Barr, Kearney, MO

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Home Performance Group LLC Reviews

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