K&S Heating and Air
Jupiter, Garland, TX

K&S Heating and Air Reviews

4.7 stars based on 476 reviews

Featured Comments:

• Y

  Yoon Lee

  1.0

  Just the worst company to work with. I originally called because I smell something bad coming out from vents upstair. I also requested for air re-balance because some rooms are too cold during Winter. We were still covered by the warranty. None of them were fixed!! It didn't take couple minutes to answer problems I had. The guy didn't bother to check anything. Terrible company already. For air balance, they are gonna check with their way. They will always be right because its always honna be near the vent to check the temperature. They will fix it only if you pay additional fees. No point of having warranty with them. I asked for it smells bad. A guy came and said it's normal without looking at the system. Just recommend cleaning with additional fees. They won't fix any. They won't admit what they did wrong.

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  Response from the owner

  Hi, thanks for the taking the time to leave us a review and provide us with feedback. I'm glad we were able to connect over the phone to review your concerns. As we discussed, we did look into the air balance issue you mentioned but we found the system was distributing air normally. We have specs that were agreed-upon by the builder of your home and as long as each room is within 4 degrees of the thermostat setting, it's considered normal and not covered by warranty. As for the smell, it's really hard for us to fix if we can't replicate it. With that said, you're one of our cool club maintenance members and you have an appointment coming up soon. We're going to send one of our senior technicians over so he can go over these concerns with you. Someone will call to get that rescheduled since you're no longer available on 3/23. If you have any further issues, please don't hesitate to reach out to me directly at the number I provided. Thanks!

• J

  Jamie Hampshire

  5.0

  I was referred by a neighbor and called Corey (owner) on a Wednesday morning and he had his rep at my house within a few hours. Mark sat down with me and drew everything out as well as educated me in depth about my options. He was super friendly and extremely knowledgeable! Mark had his crew here the next morning to replace my entire AC system! The install crew was amazing and super friendly too! I highly recommend them!!

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  Response from the owner

  Hi Jamie, thanks so much for the 5-star review! Mark is great - he's so personable and is great at educating people on hvac systems. Our install crews are pretty awesome too. I'm thrilled we were able to deliver outstanding service and didn't make your neighbors recommendation look bad. We hope you're enjoying your new system!

• C

  Cortney Thornton

  5.0

  Walter and Jose was very professional and understood their job very well. They educated me on many issues and concern regarding my A/C unit and how to keep it maintained. Andrew their manager was also very professional and took care of things in a timely fashion. He responded to and made phone calls to assure that I was satisfied. I actual referred the company to a few friends who need repairs and maintenance. Im very proud to say that K and S Heating and Air did an outstanding job. Way to go Walter, Jose, Andrew, and other personnel members who assisted me, you are all awesome!!!!!!!

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  Response from the owner

  Cortney, thanks for the 5-star review and for the referrals to your friends. Both are very much appreciated. Glad to hear Andrew and his team were able to get you taken care of. Thanks for choosing K&S Heating and Air.

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