Joseph's Heating and Air
Primrose, Richmond, KY

Joseph's Heating and Air Reviews

4.7 stars based on 6 reviews

Featured Comments:

• K

  Kyle Isaacs

  5.0

  Ernie went above and beyond from the start, our 2006 system needed replaced and he made it as painless as possible for us. He explained our options and scheduled us the next day for the whole deal. Very thorough and professional!

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  Response from the owner

  Thank you so much for the opportunity to earn your business and for the awesome review!

• R

  Roman Lawson

  5.0

  We first reached out to Ernie to complete a maintenance check on our two systems as we had just bought the home a year ago. He scheduled us for that week, arrived on time and was extremely professional knowledge. I was also very trusting in Ernie's recommendations and his honesty throughout explaining everything. He even followed later to ensure the unit he performed maintenance on was still working properly. You don't find that often with businesses anymore. Fast forward....we woke up to our down stairs being extremely hot. I messaged Ernie early, like 7:30am early. By 8:15 he was already sending me a message confirming he had fixed the issue that some other workers (bathroom remodel) had caused. Needless to say I am incredibly impressed and pleased with the service we have received. 5 stars isn't enough. You won't go wrong with giving him your business.

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  Response from the owner

  Thank you so much for the review and if you need anything in the future, we will be here for you.

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  Reece McNulty

  3.0

  Have to say disappointed after 30+ years of our family using Joseph they decide to not to service residential homes. And that’s fine, business is business, but it would have been a nice gesture to let your customer base know in advance so they can find another company to service them. Not find out when our system is down and 90 degree heat.

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  Response from the owner

  I'm sorry you had a bad experience, but I think you left your review on the wrong business. We have only been open for the past few months. If you are in our service area, we will be happy to have you as a customer.

More reviews (2)