Jones & Son's Heating and Air
Bluefield, Elizabethton, TN

Jones & Son's Heating and Air Reviews

4.5 stars based on 15 reviews

Featured Comments:

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  Sabrina Miller

  5.0

  Came on time to our appointment gave me the cheapest quote out of five companies which I really needed! Super nice and helpful his secretary was wonderful when I thought I may have to reschedule. I had to have a total replacement and he had it done in one day! Thank you so much for your prompt service as my mother can't go without heat! Highly recommend! Will do business again!

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  Response from the owner

  Thank you. Will be there if you Need us, Thanks again for all the nice words.

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  Paul Kuehn

  5.0

  I recently had this gentleman install a furnace for my family. I have to say, the owner, Terry, did an outstanding job! He was very flexible with our schedule, and arrived on time. When he arrived, be explained exactly what would need to be done, and kept me updated on his progress. He completed the job much quicker than I expected, and the results exceeded my expectations! Part of the job required him to make some duct work, and I have to say, be did such a great job, that it looked like it just came from the factory! I highly recommend this company, as based on my experience, you certainly will not be disappointed, but rather highly satisfied with the result of his work! Thank you again, Terry, and if I ever need anything else worked on, you will be the first and only one that I call!

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  Response from the owner

  Thank you Paul

• B

  Brittany Faust

  1.0

  Our heat pump went out on Saturday and we were in desperate need of help because the heat index that following Monday was 100 degrees. I work from home and we have 3 small children, so we needed it fixed/replaced ASAP. My husband calls Jones and Son's Monday around 2:15 pm and the lady was SUPER nice. She said a tech was finishing up a job and would be out to look at it and they would give us a call. WONDERFUL! Well, 6:00 pm rolls around, no call - no show. My husband calls the number and speaks to the man and he states no one ever told him about coming out here. He told my husband they shouldn't be scheduling on Tuesday, but my husband reminded him it was Monday. Knowing this was a mistake on their end, he never once offered to go ahead and take the time to come out and look at it that evening (knowing how hot it was). 2 days later, they call asking if we need someone to come out! At this point, we had already figured something else out because we needed AIR! I really thought we would get help based on the reviews, but our experience was completely opposite. They texted my husband today (Thursday) asking if we still needed their help. He told them since they never showed up, we had to go with someone else. Their response was "That's great stay cool." WOW! That is not the type of business I expect from a company with a 5 star review :/

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  Response from the owner

  we was on your road that , But NO one told you they was coming out there that evening, so there is know reason for you to right, such a trouble thing about us, We didn't deserve such a rating, I'm Sorry that you thought we was coming out but, NO one Said they was going to Come out that day , Sorry But I Would ask that, you take this down, Because We all was Try our best to HELP people, but that was a very late day, and know one was Able to Get to You, Sorry and God Bless. P.s Sorry For the Confusion

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