JONES HEATING & AIR CONDITIONING - THE RED TRUCK GUYS
Edison, Benton, AR

JONES HEATING & AIR CONDITIONING - THE RED TRUCK GUYS Reviews

4.3 stars based on 34 reviews

Featured Comments:

• M

  Misty Gresham

  5.0

  My AC unit went out on a Friday evening, I called Monday morning for a technician to come and look at it....needless to say it was gone and I needed a new AC unit. By Wednesday afternoon I had a new unit and furnace all for a good price! A special Thanks to Jeff, Wes, Daniel and Adam for taking care of my needs and going above and beyond! Highly recommend Jones Ac and Heating! Great company and people!

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  Response from the owner

  Hi Misty, thank you so much for leaving us a five star review. We are happy to hear you had a great experience with our team. We appreciate your business!

• R

  Richard Roberts

  1.0

  I was charged & I paid $228.21 - The technician had no knowledge of gas log fireplaces and informed me he had no knowledge of gas log fireplaces - it’s something the company started doing (2) years prior - The technician Didn’t properly Diagnose my problem how could he he didn’t even know what he was doing he claimed he could not find the model number but It was attached to the furnace leg he advised me to cover up the hole in the back which I did with fire proof foam but it was needed for ventilation - He never repaired the issue. It still doesn’t work- He came out here (3) different times - he put on a thermocouple that did not resolve it. He charged me for the $80.00 service call $90 for a thermocouple and remaining amount was labor cost but yet I’m in the same exact boat I was in before he came out here. The manager Daniel advised me he was going to send somebody out to put my part back on, take his part, & give me a parcel refund ( I shouldn’t be charged $80 a service call if the the technician has no knowledge of what he’s doing - How can he diagnose anything if he doesn’t know anything ) Yet he never returned my call I called back and was advised he just left. I left A message under the assumption he would call me back in 30 to 45 minutes Also, informing me a technician was scheduled to come out today - no one ever called me back nor showed up - So, I called a 3rd time... Just to find out he left for a (4) day weekend - he’s not going to be back until Tuesday morning because it’s deer season ; the technician decided to do the same! No one ever advised me of anything! I sat here all day, waited for them to come get their part, put my part back on & issue me my refund but they decided to go deer hunting instead! ***Prioritize and remember without customer’s... You will don’t have a profitable business. I hope my experience is a lesson for all and I hope Jones heating and air-conditioning can learn to treat everyone the same with dignity & respect. Have some integrity. It costed them my future business, plus everyone that I refer elsewhere - I now have a different company upgrading my home to Central heat & Air conditioning

• B

  Brian Riggan

  1.0

  Great company, the best part is when they install new systems with Heatstrips they don't run any electric to them so when it gets really cold your family freezes and gets sick. Thankfully 4 different HVAC companies could not figure this out but an electrician friend spotted it in about 2 minutes of looking at the system. Wonderful job thanks for all the great work.....

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