John Sandegren's Heating & AC
Milner, Ottumwa, IA

John Sandegren's Heating & AC Reviews

4.7 stars based on 26 reviews

Featured Comments:

• J

  Julie Hansen

  5.0

  it was excellent he came and figured out what was wrong and fixed it highly recommend john

• B

  Brendon Tharp

  1.0

  The technicians were knowledgeable when they came over to give me a quote on replacing ductwork, but the company response when trying to setup a time to do the work was abysmal. I called many times over September 2020 and the receptionist always told me she would "talk to the guys" and let me know. The only time I got a call back was when I left a message on her voice mail. On my last call, when pressed she finally informed me they were just so busy installing new units that they couldn't work me in yet. I understand the emergency nature of AC work, but the repairs I need would have the furnace out for a week and winter is fast approaching. I can't speak to their work quality, but their scheduling was completely unprofessional. When confronted about it the receptionist was very defensive and tried to blame me. In my experience, if you can't or don't want to take on a job, you simply tell the customer that. The proper response would be to apologize and offer a suggestion of another shop that could do the work. I cannot recommend using their service for the above reasons.

• j

  julia herbst

  5.0

  I was recommended to this business from a co-worker that had a furnace installed. Great price and service, super nice guys. One year later thermostat went out (defective from manufacturer) they replaced at no charge, Am extremely happy.

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