JG Innovative Services Inc
Marino, Bryan, TX

JG Innovative Services Inc Reviews

3.9 stars based on 14 reviews

Featured Comments:

• C

  Candie Amador

  5.0

  After getting quotes from other "reputable companies, JG Innovative replaced a unit at a reasonable cost, unlike the others. Totally professional and courteous. Highly recommend them!

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  Response from the owner

  Thanks for the great review and recommendation, Candie! Being able to provide excellent service for a fair price is what we're here for!

• B

  Becky O'Brien

  5.0

  They have done great work for us. Before we bought our house, the inspection found a problem with the AC. They came out and fixed it promptly so we could keep everything on track with our closing. The capacitor recently went out, and they were out the next day and got it fixed without any problems. The folks that work there are very nice and courteous as well.

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  Maria Gonzalez

  3.0

  Their techs have been super helpful and very respectful. Quick turnaround time very willing to help and explain what the issues are. It has taken several visits through the year to get the AC units to function properly but it is new construction so totally understandable.The person claiming to be the owner and who answers the phone is very rude and lacks customer service skills. The power company was requesting evidence the company had worked on our system to adjust our rate class. When it was requested he said he would mail it. Since the power company needed it asap (otherwise we would keep being charged at a higher rate) I asked him if he could email it, he said they did not email. So I asked if he could take a picture of it and text it to me so I could get it to the power company asap. He said he could not. So I drove 40 miles to go pick it up personally. When I got there he gave me a copy where you could not even read the hand-writting because it was a carbon copy. I was upset and took a picture with my cell phone of the original invoice . When asked if I could talk to the owner because the lack of customer service he went irate and said he was the owner. Well I guess he was either having a bad day or has no clue how to help customers. When you help customers they keep coming back and giving you work.

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  Response from the owner

  Maria, we're deeply sorry to know you weren't satisfied with your experience. We never want any customer to feel frustrated with our quality of service, and we apologize if our communication did not exceed your expectations. We hope you'll give us another chance in the future to provide a 5-star experience.

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