Jessamine County Animal Care & Control
Fairground, Nicholasville, KY

Jessamine County Animal Care & Control Reviews

4.4 stars based on 158 reviews

Featured Comments:

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  Matthew Smoot

  3.0

  I have to give them a three-star rating because none of their employees showed up at their opening hours of 9am M-F. After sitting there for 45 minutes we decided we'd come back at 10:30 and still no one their. So we called the number on the front door and got a answering service. After leaving a message he never received a phone call back. Reasoning for wanting to speak with someone there was because of our concerns of a dog that someone has been keeping in a very small cage in their backyard for many many hours each day.

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  Response from the owner

  Hello Matthew, it looks like you may have visited on a Wednesday which is a day we are closed to the public. There is still staff onsite on Wednesdays to clean and care for the animals. Humane Law Enforcement Officers work 7 days a week. So please call our office and dial extension 1006 to reach our Humane Law Enforcement Officers voicemail. If no one answers, please leave a message and someone will give you a call back as soon as they can.

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  Matt Irgang

  1.0

  I am extremely displeased with my hometown animal shelter and staff. I went to pick up a dog that was available.and they first told me that our application was not available, which it was, however, they did not refresh their page on the computer. Then I was told that another person was coming to look at the dog and I was second in line. I waited for about an hour before that person came in. That person brought her application with her, so they had not even received it yet. So mine should have been first. Then that person was getting it for her mother in law. So the Humane Society does not even know the person who the dog was going to. All this time I am being treat rudely and not even getting the dog. What happened to first come first serve. I had my money ready and was set for that dog. What would have happened if that person did not want the dog and I had left? That dog would not have been claimed. That is not fair to the dog or me. I am extremely disappointed in my home town Animal Shelter.

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  Response from the owner

  Hello Matt, we're very sorry you were displeased with our services today. When we are taking applications for dogs, we offer the dogs in order of how our applications are received. Unfortunately, we already had an application ahead of you for the dog you were interested in. Although you arrived before the party that ended up adopting her, they had already turned in an application before you had arrived and before yours was successfully emailed to us. We apologize you feel we did not meet your expectations with our customer service! We always strive for excellent customer service and if you would have voiced your opinions before you left we would have tried to resolve your grievances. Thank you for coming in and please don't hesitate to come back if we have another animal your interested in, thanks!

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  Paula West

  5.0

  LOVE this place! Been dealing with them since 2010! Staff really seems to care about the animals. Stopped my monthly donation to the ASPCA so I can support them! ADOPT! DON'T SHOP!

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