Jensen Heating & Air Conditioning Inc
West, Grinnell, IA

Jensen Heating & Air Conditioning Inc Reviews

4.3 stars based on 25 reviews

Featured Comments:

• S

  Shelly Hutson

  5.0

  The church I attend heating system wasn't working. The repairman came out right away and had the heat going within an hour. Exceptional service!!

• D

  Darren Breault

  1.0

  This company will not do the job right I called this company to fix my furnace and I paid $600 and I had to call someone else to fix my furnace and I even told the person in charge that my furnace was not fixed right they did not care about my 4 little kids in the house was very cold and they did not come back to fix the furnace this company Jensen heating & air conditioning company needs to be closed down warning do not call this company for help call someone else u have been warned

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  Response from the owner

  Darren, As a business owner, you hate to see such a negative review and someone so disappointed in the service you provide. With that said, I simply cannot sit here and not defend ourselves. You called us to work on your furnace in November of 2018. We replaced a control board and had your furnace running when we left. If the furnace was not fixed, why didn't you simply call us back? You then refused to pay us, so we had no choice but to file a lien to get paid. Once the lien was filed you finally paid your bill. Your bill, with the finance charges was $412.60 (not $600.00 like you stated above) on 4-29-19, 5 months late. Then on 12/30/21 you call after hours looking for us to come and fix your furnace again. I got a call from the tech on call and I explained to him that we did not have parts for your brand of furnace and with Friday 12/31/21 being observed as a holiday, the wholesale houses (where we get the parts from) were closed, we wouldn't be able to order the part until Monday to be received at the earliest, Tuesday. We weren't going to be able to help so I advised him to tell you to call a Heil/ Tempstar dealer as they would have the part on hand. The fact that you gave us a poor review before and you had issues with payment didnt come through my mind till receiving this review. I'm sorry you feel we didn't provide you with good enough service but after your history of not paying us, and I see other local contractors get the same treatment, and the fictional story you made up in your review, please don't call us again. If you have any further comments or concerns, don't hesitate to give me a call or come by my shop. Regards, Cody Jensen

• A

  Alissa Wehmeyer

  5.0

  Such a great, locally-owned, multi-generational company. Very responsive and care about their customers. I would highly recommend for any residential or commercial job. All technicians are knowledgeable and extensively trained. Office staff have always been available and helpful when answering my many questions.

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  Response from the owner

  Thank you, Alissa! We appreciate the kind words and the work. -Cody Jensen

More reviews (7)