J&W Heating and Air
Sunbeam, Jacksonville, FL

J&W Heating and Air Reviews

4.8 stars based on 1445 reviews

Featured Comments:

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  NATHANIEL FARAHKHAN

  3.0

  I would like to share my experience. First the company had what I needed in stock and schedule the replacement of both my air conditioning units fast. Earned Two stars! First thing I noticed that bothered me was the fins on the air handler were bent right out of the box. I noticed because I inspected them prior to installing. The installer did what he could to straighten them. Thank you installer! After installing the units I noticed the UV light wasn’t installed. I called the company to report the mistake. The guy on the phone told me my unit doesn’t need a UV light, (but didn’t say anything when I told him I wanted a light at time of purchase). I told him I wanted it anyway. I was told several times they were bringing it to my home. I took off work with no shows and no reason why the UV light wasn’t delivered. I even volunteered to install the light myself. Purchased units in September 2021; writing this post January 2022. They did reinstall the light I already had in the older unit, but ghosted me after several failed delivery promises. They will not answer my calls! They had every ability to earn extra stars and my recommendation of the use of this company, but failed without explanation. If the light wasn’t written into the package, just tell me. 16k investment $300.00 light missing. The UV light has been installed.

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  Response from the owner

  Nathaniel - we hate to hear that we left a customer disappointed. I assure you that is not the normal at J & W. After correcting our mistake on the UV bulb, we hope that you will allow us to continue to support your new AC System and we can turn this experience around. Our office staff is always on stand by if you should need us. Call us at 904-764-0040.

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  Racine Johnson

  5.0

  Quality customer service and installers are difficult to fine these days. My wife and I want give thanks to Jackie who sold us our new HVAC duct and ventilation system, along with the installers Dave and Bobby. Jackie was our first point of contact; his professionalism, knowledge, and customer care is praiseworthy. We wanted a zoned system but after his careful analysis he found a better solution that saved us money! Dave was the first installer on the job and he was courteous and professional. His attention to detail and interaction with my wife and I is very commendable. When his partner Bobby arrived on the install his performance was stellar and customer service great. These men represent J & W Heating and Air with the utmost integrity. My wife and I appreciate the quality work and pleasant demeanor of all the representatives that we had the pleasure meeting. We will recommend this company to friends and family or anyone looking for a Heating and Air company. Thank you for a job well done. Racine and Candy.

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  Response from the owner

  Racine & Candy, thank you so much for the positive review and kind words. We will share your thoughtful feedback with Jackie, Dave, and Bobby. We appreciate you choosing J&W!

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  Amanda Johns

  5.0

  I bought an AC unit from J&W Heating and Air. They were very easy to communicate with, even though I had to be at work. The all of tech's have been helpful and just recently had them come clean the ventilation system and do mold removal. My house feels and smells so much cleaner..Thanks J&W team for all the hard work! Definitely recommend them to anyone.

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  Response from the owner

  Thank you Mrs. Johns. We are always happy to help and we appreciate your trust in our technicians for your install and duct cleaning.

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