Air Engineers Service Experts
Western, Jacksonville, FL

Air Engineers Service Experts Reviews

4.8 stars based on 1511 reviews

Featured Comments:

• N

  Natasha Dougherty

  1.0

  I started using this company a little over a year ago. The receptionist they had was wonderful and professional. Once they switched receptionist I have had 3 appointments scheduled where no one showed up, when I call to ask about the appointment this new lady is extremely rude, she doesn't care at all and her response is "I'm sorry to hear that" in a very unprofessional tone and has no solution to this problem. I asked to speak to a supervisor but of course they were all in a meeting! I cancelled my service with them and I hope they get a new lady at the front desk before she destroys this company.

  ---

  Response from the owner

  Natasha Dougherty - we apologize for your experience and would like to look into your situation. Please contact us at [email protected] with your full name on the account, address, and phone number, and we will follow up with you. Thank you.

• R

  R “R-Squared” Riddick

  5.0

  My Tech (Nico #519) was on time, in fact he was earlier than scheduled (Called to make sure it was ok to come early). Was extremely courteous and professional, and completed the job promptly.. I wouldn't hesitate in having him provide services in the future. Hopefully all your technicians are like Nico. Highly recommended.

  ---

  Response from the owner

  R “r-squared” Riddick, thank you for this great review and recommendation!

• J

  Jeffrey Perez

  2.0

  This is going to be a long one...it all started back in July 2020. There was water leaking through the walls from the inside AC unit on the second floor through the condensation droplets and the water was going into the ceiling and walls of the downstairs bathroom creating water bubbles. I called Air engineers and they sent a guy out who cleaned the system out and then said that there wasn't enough air flow so he said it was my filter and that I should buy one of the cheap ones that allows for more air flow. This sounded completely bizarre as air filters have never cause this problem for me. I did that and guess what it wasn't the problem...the leak got worse so I called again and had another technician come out. This guy said the exact same thing it was the filter and I was furious. Thankfully I escalated the issue further so two supervisors came on a different day to check the issue. The day the supervisors came to look at the inside unit they told me that the air filter was not the issue. What was happening was not all of the condensation droplets were going to the catch at the back of the unit so the excess water was just falling straight downstairs through the walls. When they looked through the unit specs there was supposed to be a water drip pan installed initially when I had Air Engineers install the new AC unit. A simple square sheet of metal that sits under where the water condenses to catch excess water droplets so they can flow to the water catch...are you serious?! They told me the installers forgot to install it which now I was even more furious. Next they had to order the drip pan which took 2 weeks to get in. Keep in mind all of these weeks I was going through a daily routine of putting towels under the condenser twice a day to soak up the water just so it wouldn't get any worse. Finally the part comes in and one of the same installers that initially installed the AC unit came to install the drip pan. After he installed it he asked me if he could look at the bathroom where the water had leaked. After taking a look around he said he was very sorry for forgetting to install the drip pan in the first place. I'm on the Advantage plan and what an advantage in the type of service I'm getting from this company. I'm paying a a premium every month to be on this plan and this is how issues are treated. I am giving 2 stars instead of just 1 star because the supervisors were so apologetic that they had a guy come and fix the walls and ceiling. Who knows what underlying damage there is inside the walls and ceiling but at least they don't have the big water bubbles anymore. What a nightmare...I just hope over the coming years I don't have anymore issues and if I do I hope they are handled more professionally. I have attached pics of the water damage so you can see for yourself how it was getting. To think...all this came from a simple drip pan that wasn't installed. Ridiculous!

  ---

  Response from the owner

  Jeffrey Perez, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you.

More reviews (2)