J.F. Whitlow Jr & Sons Inc. Plumbing, Heating & Cooling
Confederate, Portsmouth, VA

J.F. Whitlow Jr & Sons Inc. Plumbing, Heating & Cooling Reviews

4 stars based on 75 reviews

Featured Comments:

• J

  James Bailey

  1.0

  I contacted J F Whitlow and Son’s Inc., on 4/14/2022 for a gas piping installation quote. I had just gotten two quotes’ previously for $2,883.00 and $1,645.95 and I wanted to go with the best price. I was told that they would give a better price and do a good job by a friend. The company showed up late 4/15/2022, but I didn’t mind that. Before issuing the quote, the technician asked to collect a service fee and I explained that I was never informed about any such fee. The technician then proceeded to tell me that the document in his hand stated that I was informed about the fee. I was basically being called a liar and I didn’t appreciate that so I informed him that I was recording the conversation on my RING Camera, so that he would not later say that I was irate or disrespectful towards him. The technician then walked away in a tizzy. Five minutes later I got a call from a lady at the office informing me that I was disrespectful, loud, and rude to the technician and to take my business elsewhere. She ended the call and I called back using extension 202 to connect. The same lady answered the phone and argued that I was told about the service fee by the person who took my call. She further stated that they don’t have to record calls for quality assurance because anyone with common sense would have known there would be a fee because of gas prices. She concluded by stating I could not speak with the manager and never call the business again. (The Virginia State Corporation Commission #02192268 List: •Mr. Joseph Lee Whitlow, President & The Better Business Bureau list: •Ms. Teresa Robinette, Office Manager)

• H

  Homer Lugo

  1.0

  Scheduled to come out between 12-5. No call, no show. Extremely disappointed and inconsiderate, especially having to take time out of my day to accommodate & coordinate. Hope your luck is better than mine, but take note. Additionally, it's interesting that there's little to no response to negative reviews regarding no call, no shows. Unprofessional. Update: Tech called 1:50 later than the scheduled time. Don't come here

• S

  Sandra Williams

  1.0

  On Wednesday, March 30 this company came to my residence to snake the outside drain line because roots had grown into it and were interfering with the draining process----$245 for 15 minutes' worth of work. On Thursday night, the drain was overflowing and pouring into the yard AGAIN. This morning, I was told that they would return, but I would have to pay AGAIN because the work is not under warranty. Being under warranty has NOTHING TO DO WITH IT. THEY DID NOT DO THE JOB I PAID THEM FOR. When my parents were alive, they used this company for 30 years; NEVER AGAIN. Thanks for nothing.

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