Isaac Heating and Air Conditioning, Inc.
Holleder, Rochester, NY

Isaac Heating and Air Conditioning, Inc. Reviews

4.6 stars based on 920 reviews

Featured Comments:

• B

  BL B

  5.0

  We had used Isaac Heating and Air Conditioning, Inc. in the past for a new Tank-less Water Heater installation and basement insulation. They also returned for service and maintenance. Recently, we have installed a new AC with all that this work entails and more! On this occasion, they also installed a new smart thermostat. All was done professionally, efficiently, and the installer John-Paul was truly amazing! We could not be more pleased with his knowledge, patience, kindness, and professionalism. He cleaned everything upon finishing and, we were very impressed how he took his time to go over all the work that he did and what it all entailed. He also explained and took extra time to get the app on our phone to work with our new smart thermostat which we did not have before as we had a regular old-fashioned one. He and his partner arrived early in the morning and contacted us when on their way. They covered our floors where they would be coming in and out and, they genuinely did an awesome job! Everything was turned on to try it out and works great! John-Paul left us his business card and instruction on whom to call if we had questions. He also answered all our questions as we had several. Sure glad we are Gold Star members! In our opinion, it is worth it. Last but not least, we also appreciated the Manager, Jon D. who initially visited our home to discuss and present options for our new AC. He was professional, clear, kind, honest, and friendly. Thank Isaac, we hope you continue to appreciate our business as we do yours.

  ---

  Response from the owner

  Thank you for the 5 star rating! So glad to hear that you had such a wonderful experience with your installers and Jon. We appreciate your business, and thank you for choosing Isaac for your planned maintenance with GoldCare.

• C

  Charlene Lally

  5.0

  We remodeled one of our properties and dealt with a variety of contractors. Issac was hands down the absolute best one. We interviewed 3 different hvac companies to instal a new furnace, central air, re route ductwork and instal a tankless hot water heater. Issac was not only competitively priced, they went above and beyond with teaching us about grants that we could apply for to reduce costs. Not only did they know about the grants, they literally did everything for us! Jon, was the sales rep that we dealt with and he made a extra trip to the house to deliver & assist with the application. Jon was very professional, responsive & truthful. They started the work on the exact date that they promised and the technicians were Andre & Alex. Both of them worked so hard throughout the 4 days they were doing the work. Never once did I even see them take a break! They were efficient and very courtius to my mother who couldn't leave the house due to surgery. They went out of their way to ensure she was disturbed as little as possible. One of the best parts of this crew is that they went so far above and beyond! They found a way to instal a duct into a room that I have always wanted to have heat in but all other contractors said it couldn't be done. They also moved and remodeled a little piece to secure the condensation line from the furnace. None of this was asked for or even mentioned to them. They just graciously did it. The job they were doing was super messy but they made sure to keep it as clean as possible. I usually don't write long reviews like this but I deal with contractors all the time personally and professionally. So, when I come across a business that cares this much about their customer service, I feel compelled to let people know. I'll be using Issac from now on. Big thank you to Jon, Alex and Andre!

  ---

  Response from the owner

  Thank you for the 5 star rating, Charlene! We love getting feedback that is so thorough in the process from start to finish. This really shows how from phone call to final installation each of our team members if 100% there for you at every step. Thank you for your praise for the guys! We appreciate your business, and thank you for choosing Isaac.

• J

  Justin M

  5.0

  Our furnace stopped working at 1:30 this morning. I called Issac and they had a technician out to me a few hours later. Cory was our technician and his customer service and professionalism was second to none. Thanks to him my family will be warm inside while the outside temperature is currently -10. Also if it wasn’t for their gold seal program I had signed up for a few years ago I would’ve had to pay hundreds of dollars but instead all costs were covered due to the program.

  ---

  Response from the owner

  Thank you, Justin, for the 5 star rating! We are so glad to hear that you had a great experience with Cory as your technician. We appreciate your business, and thank you for choosing Isaac for your planned maintenance membership.

More reviews (2)