Integrity Heating & Cooling
97th, Mokena, IL

Integrity Heating & Cooling Reviews

4.2 stars based on 449 reviews

Featured Comments:

• B

  Briana Gordon

  5.0

  Our furnace went out Friday night, and we called Integrity at 10am on Saturday. They had a tech out to our home by 1:30pm same day. Tech was very knowledgeable and honest on our old furnace’s current condition and time it had left before it would no longer work. We were able to have our new furnace installed that same day within hours, and we are so grateful! We will be using Integrity for our HVAC needs in the future

• n

  norma chavez

  5.0

  Integrity Heating installed both my heating and AC unit. I am pleased with the responsive, professional service and quality of work. Aaron and Juan are experts in their field and conducted their job professionally. It is because of the quality of service that a humidifier was recently purchased and installed at our home. Kudos to the overall Integrity team!

• R

  Regina Hendron

  2.0

  My last encounter with Integrity is unfortunately the reason I have chosen to leave a company I have trusted for many years. The technician failed to thoroughly inspect my furnace which had a cracked heat exchanger and instead suggested I consider replacing a motor “based on how it sounded” in the near future. Eventually, the tech decided a fuse needed to be replaced in order to fix the furnace. He recommended I replace my thermostat, which I’m grateful for. In the process though, he broke my lamp. Accidents happen, I get it. It wasn’t until I had to call back, because as you can probably guess, a fuse does not in fact repair a cracked heat exchanger, that I realized Integrity may not be as trustworthy as I once believed. I was told that because I refused the part (the motor) the tech said was necessary to correct the problem, I would need to pay another travel fee of $149. This was not the conversation I had with the tech. The end result worked in my favor, however, because I would have trusted that I needed the motor and spent an additional $800 on a furnace that needed to be replaced. I found another company who was extremely professional and prepared with proper tools and resources to thoroughly inspect my furnace to determine the problem. To be fair, Integrity does have trustworthy technicians whom I’ve worked with in the past and I am thankful for them.

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