Integrity Air Conditioning Services Inc
Arkadelphia, Jasper, AL

Integrity Air Conditioning Services Inc Reviews

4.3 stars based on 12 reviews

Featured Comments:

• L

  Laura Vargas

  1.0

  My home warranty company sent Integrity to look at my home's A/C that was not working. He was 45 minutes late to the appointment, but was very nice and apologetic. He fixed the problem in less than 20 minutes (capacitor and freon). He told me it would be $140 for what he did to fix it, plus a $60 service fee charged by my home warranty. As I was writing the check, he offered me a one year maintenance plan for FREE (covered inspection and cleaning for summer and winter), which was normally a $139 value. I accepted and he left. My husband later reminded me that our home warranty plan states that we ONLY pay the $60 service fee, and that they pay the rest, so I overpaid him. My husband called the owner to explain the situation. The owner said that they technician claims he did not charge me for the repair/service, that I paid for the $60 service fee plus the year maintenance plan that I had REQUESTED. I do not appreciate this guy lying about the situation. I absolutely did NOT request this. He stated that the payment was for the repair plus service fee and the plan was free. They now will not answer or return my husband's calls. We have placed a stop payment on the check and have alerted our home warranty company of the dishonesty. "Integrity" Air Conditioning seems to be a stretch.

  ---

  Response from the owner

  This is not our customer. Sorry you had the problems tho.

• S

  Sheila Gorman

  5.0

  Very professional, courteous and quick! Matt went out of his way to work me in the schedule and got my furnace fixed quickly. Very impressed with the office staff and the technician. I highly recommend them, u won't disappointed!

• M

  Mike tatham

  5.0

  Very pleased with the install of a new HVAC unit at our house. They were professional, informative, and very detail oriented. The install looks great. Didn’t try to up-sell me just got me what I needed. I would highly recommend this company for your heating and cooling needs.

  ---

  Response from the owner

  Thank you for your kind review Mike. Glad you like your new system!!

More reviews (4)