Ideal Fuel Co
Asheville, Spartanburg, SC

Ideal Fuel Co Reviews

3.5 stars based on 25 reviews

Featured Comments:

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  Jesse Huddleston

  1.0

  The initial setup over 4 years ago was a good experience but they gradually got much worse at providing service, often taking weeks to months to refill the tank. This past year I requested a refill in July and still didn't have one in October. What's worse is that meant paying higher rates because they didn't provide the service when requested in the cheaper season. I had enough and cancelled service and the tank rental. 8 calls and nearly 6 months later, the tank is still here and in the way of getting service from another company. We have had to start proceedings to have it considered abandoned property so we can have another company haul it off. While propane is propane and its mostly going to be fine from anyone, I wouldn't recommend this company if you need reliable and timely service...or if you would like to ever be able to cancel service without hours of your time wasted.

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  Melissa West

  1.0

  Have been calling this company for weeks to pick up their tank and they will not come get it. They said it would be summer time and I called in April. It’s literally in my driveway due to construction that has been going on and it was moved. The lady that answers the phone is so rude and offers no service at all. We switched to another gas company and that company said they have had to move their tanks for the customers just out of convenience. Should be something you can do legally to prevent this!!! Don’t waste your time..

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  JoAnn Thompson

  5.0

  Very good service, and the people are very helpful to the customers.

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