HVAC Specialist Inc
Sunset, Hawthorne, NY

HVAC Specialist Inc Reviews

4.9 stars based on 153 reviews

Featured Comments:

• H

  Hieu Ly

  5.0

  We had no heat, no water for 2 days. A friend refers HVAC. The person who answered the phone was very professional, friendly. The technician came 2 hours later as promised. The communication was excellent. We’re timely updated of the arrival and completion of the job.

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  Response from the owner

  Hi Hieu, Thank you for taking time out of your schedule to send such an amazing review! We are constantly working hard to do all that we can to provide everyone with a high-quality ac repair service experience. Your opinion is valuable to us and helps us shape everything that we do. Looking forward to serving you again. If you'll ever need help, our team is ready to take your call. Thanks again!

• c

  charles lazarus

  2.0

  I wish I could state that the service was very good but I cannot. Tim arrived on time and provided texts messages that he was on his way. John, the owner/ service mgr. had indicated that Tim carried all the essential needs, especially new oil burner nozzles for all oil burner service maintenance. Tim did not! We have two Beckett oil burners for our residential home. I engaged in general conversation with Tim, the service technician during his work on our burners. Not wanting to hover over him, I left the area so that he could focus and complete his task. Once, when I returned he was removing the burner nozzle from our hot water tank. He cleaned the nozzle with a cloth and returned it to the apparatus and did nots put anew one in. I aske about why and he said it was good! I was disappointed. I did not want to ask about the other oil burner with respect to putting a new one one so I asked what size it was. He was not sure, so I knew he had not replaced this one either. When it came to the oil filter, I felt the same way, I was not sure he had even replaced it! He sort of said he did but I was watching and I could not identify whether he had. Usually, when oil burner maintenance is conducted the service tech places a tag on each burner indicating the date and nozzle size used. This was not done! Usually in a small business a business card is provided so that the customer can easily contact the business in question. This was not done. Although a friend recommended your service tome, I was pretty disappointed and it is doubtful, I will call upon you again to service our oil burners. Replacing a very standard oil burner nozzle is the very minimum service. I really got taken on this because John had explicitly made reference to me that Tim carried essentially all oil burner nozzles with him and obviously this was not true. I had even offered to John, that I would go to the oil burners and tell him what size nozzle was in each burner but he clearly stated it was not necessary because Tim carried all the ones I would need. Wrong. Very disappointed. I would appreciate a reply to this survey. ,

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  Response from the owner

  Hello Charles, thank you for bringing forward your most recent experience - please accept our apologies. We can only address problems if we are aware of how our interactions are affecting our customers. We will ensure that negative experiences like this will not happen again. We will reflect on your feedback as we work towards improving the way we do business. If we can do anything to remedy the situation, please let us know. Thank you for your time.

• E

  Eddie McGuire

  5.0

  Very professional and honest. John and Tim at HVAC Specialist really helped us out in a stressful situation. We lost heat day before leaving for vacation. Another company had issues finding the part that was needed to fix the problem and these guys found five of them within an hour. Very pleased with their responsiveness and communication.

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  Response from the owner

  Thank you Eddie for giving us this amazing feedback. It makes a lasting impression on everyone in our company. Businesses are about people connecting to people - it's definitely the backbone of our company and our main focus. We really value your review. It's a great encouragement to our team and it shapes what we do moving forward. Please stay in touch. We want to ensure that you will continue to stay happy with our ac repair service that has been delivered. Our Team Appreciates You!

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