Burke Energy
Commerce, Hawthorne, NY

Burke Energy Reviews

2.7 stars based on 120 reviews

Featured Comments:

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  edgar maurad

  1.0

  Worst heating oil provider. I was called a liar by Angela when I wanted to discuss my boiler service agreement. I got charged for a service that I never received and when I questioned it; Angela told me that I declined a service that I had paid for. It does not make sense that I would decline something that I paid for and I needed it. This company wants to get you for every dollar they can. Their oil prices are the highest in the area. When I questioned and asked if they could do something about the price being that I have been a loyal customer for years; I was simply told "no" and that they are above the average price in the area. Angela was unhelpful and seemed that she did not care about me as a client. I have been in customer service my entire life, and clients are the ones that make your business profitable. Anyway, I done with Burke and their horrendous customer service. After years, I am moving to another provider.

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  Donna Rosende

  5.0

  Furnace kept backfiring and not functioning properly, reached out to Sclafani for a service call...they sent Fernando, tech #032, who was absolutely amazing! He was at my home working from 9:30am to 6:30pm, with not one complaint and the job at hand was not easy, he had to replace the fan motor within very tight quarters. Throughout the day he kept me posted on progress, was knowledgeable and professional! HIGHLY RECOMMEND! Thank you Fernando for your service!!!

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  Response from the owner

  Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic to know that you are happy with our technicians and services! Thank you, Burke Energy - Hawthorne, NY.

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  MDJAK

  2.0

  I was a long time customer of Sclafani which sold to Burke. Burke has come and filled my oil tank and the gentleman I call to pay has been great. So why two stars? I had a longstanding appointment to have my burner serviced. That appointment was in two days. They just called and said due to inclement weather expected on Wednesday they need to reschedule. Okay. Next available? End of March. I hang up, check the Weather Channel and another weather provider, and Wednesday will be a sunny day. In fact the entire week here in Westchester County will be sunny. Do they really have to outright lie? If they are busy and can't keep the appointment, just say so. Really stinks to be lied to. Also note how the owner replies to positive reviews but does not to negative reviews. That speaks volumes.

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  Response from the owner

  MDJAK- We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.burkeenergy.com/contact-burke-energy/feedback and a manager will be in touch with you shortly. Regards, Burke Energy

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