Howard Air Service Center
Creek, Phoenix, AZ

Howard Air Service Center Reviews

4.6 stars based on 416 reviews

Featured Comments:

• B

  Brian Cheng

  5.0

  I would like to commend Stephen of Howard Air for fixing an Air Conditioning Issue. Stephen was professional and knowledgeable. He quickly diagnosed and fixed the issues. He is articulate and demonstrated his expertise. He made sure I understood the issues and told me exactly how he would fix it. I was very impressed with Stephen and would recommend him highly for HVAC repairs. Howard Air is fortunate to have employees like Stephen.

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  Response from the owner

  Thank you for sharing a detailed review of your Howard Air experience. We appreciate you for taking the time to let us know how we're doing!

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  Walter Branson

  1.0

  We initially contacted Howard Air to install an aging AC unit that was still operating just fine. We were replacing the unit because of its age and because we were looking to reduce energy consumption with a newer more energy efficient unit. In 2 years we have had multiple issues with the unit. Howard Air charges to have a technician diagnosis a system they recently installed and insist that it is not uncommon for a new unit to stop working. Our existing unit was 15 years old, and we had never called a technician to repair/service it. In addition, since the installation of the new unit we have seen our energy consumption increase compared to the old unit, this is the amount of electricity we consume as reported by the electric company. This company does not stand by the products they sell. I would not recommend purchasing any product from them.

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  Response from the owner

  Thank you for sharing your experience with us. We have notified our install department and a Howard Air manager will be reaching out to you shortly.

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  Jeff Perkins

  1.0

  I heard about Howard Air on 92.3. They came out to the house, and evaluated the condition of my unit. They replaced the capacitor without providing me with a quote or getting my authorization to proceed with the repair. I met up with the technician after the work was already completed and he gave me a verbal quote of $230 but said he needed to write it up. A few minutes later he was at my door with a written quote of $350. This was way more than I was expecting. Howard air took 20 minutes to replace a $30 part and charged me $350. I feel that price is unreasonable and so I would not recommend Howard Air and will not use their services in the future.

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