Horizon Services Plumbing, Heating, and Air - Englewood
Thomas, Englewood, CO

Horizon Services Plumbing, Heating, and Air - Englewood Reviews

4.6 stars based on 258 reviews

Featured Comments:

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  Ron Carl

  5.0

  Had to have a new water heater installed. Have used Horizon for years. Heater and air conditioning. The techs know what they are doing and I have always trusted them. Thomas installed my new water heater today brought it up to current codes. Great job.

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  Rich Carl

  5.0

  Called them to work on my Trane system after a competitor was out several times to no avail. They took care of the issue quickly. You could tell they had the proper training and were not just parts changers. If you have a Trane system don't go anywhere else. Thanks Horizon

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  Olivia Lynn Perry-Smith

  1.0

  This winter our heater stopped working in the middle of a deep freeze. Our repair guy couldn’t come until Monday so we called Horizon in a pinch. Such a waste of money. All the kid did was give a diagnosis but did nothing to repair and told us we needed an expensive evaluation to know for sure. He acted really nervous when giving his sales pitch to my husband and I. We were disappointed he didn’t get the heating back on with it being about 15 degrees outside. I now know why he was nervous. There was a simple override switch he could have pushed to get the heat on for the night. He knowingly looked at a toddler and pregnant woman and left us in a freezing house for the night. The next day our regular repair man had the heat going in 5 mins! Months later I now know what the Horizon guy did with his time in our utility room. He labeled every pipe and machine with advertising for Horizon. Hot pink labels with “call Horizon” were everywhere. I don’t regularly examine the utility room so it took a while to nice the blatant advertising job. The other day I found yet another sticker on the hot water heater. Don’t waste your money paying them to advertise in your own home, and getting them to just up-sale you a problem that doesn’t exist without fixing the one that does. I would upload photos but as so mad I cut up all the stickers and labels before posting a review.

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  Response from the owner

  Thanks for the feedback - Although we cannot speak to another companys pricing or practices, we understand that we're not typically going to be the price leader. Sorry to hear that we failed to properly convey the value of using our services to complete the required repair(s), but happy to hear you were able to correct the situation with a company you're comfortable with.

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