Hopkins First Response Air Conditioning
Latham, West Palm Beach, FL

Hopkins First Response Air Conditioning Reviews

4.9 stars based on 181 reviews

Featured Comments:

• K

  Karlheinz Haas

  4.0

  Miguel from "First Response" did a great job. He arrived timely and did all he had to do to make sure our AC is working again properly. Not sure about the pricing, though. $464.00 to install and test a new thermostat seems a bit pricy and I hope they don't adjust prices up first before giving you a 20% discount for having a service contract with them.

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  Response from the owner

  Thank You for your review! We strive for 5 star service always. Please call the office 561-382-7050 to address any concerns you may have.

• S

  Susan Romano

  5.0

  So happy to have found this company! My air conditioning stopped working last week. *Sigh* Luckily, the company sent Ralph who was beyond outstanding. He quickly diagnosed two problems. He could fix one on the spot, but he needed to order a part for the other problem. BUT, he was able to re-wire something so my air conditioner was operational while waiting for the part. *Phew!* He was skilled, honest and excellent at his job.

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  Response from the owner

  Thank you for your 5 star review!

• R

  Randi Fitzgerald

  5.0

  When our AC went out on Saturday late afternoon we were pretty sure we would be staying at my parent's for the night. I found First Response / Hopkin's AC through my own google search and only HOPED the reviews were based in reality! Turns out First Response is everything and more that got them the great reviews in the first place!! They scheduled us for a 7p-10p window and actually Chad (owner) called us to let us know their tech Ralph was available sooner and would be out in under an hour....(turned out to be 45 minutes!! Yes!! Really!!!) Ralph diagnosed the issue and a couple of items we were not aware of from our original brand new AC install just a few months prior from another company. He was able to get the ac going to hold off until the full repair could happen while the parts were ordered. I was most impressed by the level of communication and responsiveness from everyone involved. We had a significant amount of work to be done and we were kept informed by Rich from beginning to end. Rich scheduled his service team (Osmon and another team member) for between 8am-10am - They showed up just before 8am!! The service guys were efficient, extremely knowledgeable - addressed the issues - And actually left it cleaner than they found it. We are beyond appreciative of the fast response - and even more appreciative that it was addressed correctly and with Truly Exceptional customer service.

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  Response from the owner

  WOW! Thank you for the 5 star review. We are so glad that our team was able to exceed your expectations! We look forward to serving you for years to come.

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