Hometown Heroes Heating and Cooling
350, Raytown, MO

Hometown Heroes Heating and Cooling Reviews

5 stars based on 127 reviews

Featured Comments:

• M

  Michael Moore

  5.0

  Great experience!! Technician called to tell me he was running a bit late, which I appreciated. Once here, he had me explain the issue, he then looked over all the components of my A/C system. After that, he grabbed his tools and had it fixed in about 10 minutes. I was totally shocked by his knowledge, not to mention the prices. Only charged me for a service call. I will certainly use them again and recommend. Thanks Hometown Heroes!

• G

  Geri Silva

  5.0

  Bryan was the 1st immediate contact I dealt with. He was very personable and knowledgeable about every question I asked about replacing my water heater. He took the time to investigate my furnace as well which I have also had some concerns about when he discovered it was over 21 years old! Another thing I discovered about this newer company is that they support the charities in and around the KC Metro area plus their prices are so reasonable because they don't pocket a large percentage of profits like other companies I've dealt with. I'm on a set monthly income so I truly am grateful to companies who watch out for my pocketbook as well. The day of installation was today (very quick turn around), and the techs went straight to work until they finished the job 4.5 hours later as Bryan estimated. One of the best part of my very positive experience was the cleanup afterward. They did a fantastic job leaving the area they worked cleaner than it was so I didn't have to do anything but turn off the lights in my basement plus they hailed away the old equipment and boxes. If I have any issues with my A/C unit you know who I'll be calling... Home Town Heroes Heating and Cooling, and YOU should too!

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  Response from the owner

  Dear Geri Silva Neal, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. -Hometown Heroes Heating and Cooling

• R

  Rachel Hale

  5.0

  These guys are awesome. What started as a call about my furnace not working quickly turned into needing a replacement or additional maintenance. Andrew came out and walked me through all the issues with my current system, explained my options in detail, answered all my questions, followed up (not annoying), and finally settled on the solution to replace everything. They were not pushy and let me make my own decisions. The installation guys were amazing, super nice, and accommodating. Other than the new units, there were no trace left behind. I have a full house of fur babies so doors and gates being closed are a big thing. I had zero issues. 10/10 will absolutely refer and recommend. Thanks again y'all.

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  Response from the owner

  Hi Rachel Hale, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

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