Home Services at The Home Depot
Mall, Tacoma, WA

Home Services at The Home Depot Reviews

3.6 stars based on 11 reviews

Featured Comments:

• R

  Robert Carrasco

  1.0

  If I could rate my overall experience from Home Depot I would give it a poor review as well as not recommending their services to others. Selling of the product was great on sales part in which we felt confident and comfortable entrusting Home Depot with this costly project, however after that many things fell apart. Now my wife and I feel duped into paying for this project yet receiving little customer satisfaction. First the address in setting up our credit card through Home Depot was wrong and we were charged a late fee for not paying for a service we haven’t received. Next was the miscommunication between warehouse, plumber and installer. We had first arranged a date prior to the now installation date, yet due to lack of communication and the warehouse representative misplacing the original installation dates there was constant and unnecessary contact on the new date. Unnecessary contact in the sense of being called continuously throughout the day, when at school, at work or asleep by the plumber requesting information from us rather than the warehouse. The installer did come by for the March 29, 2016 installation, however there was not much information provided by him or how things were progressing. I entrust Home Depot in hiring qualified employees whom provide customer satisfaction, so my intention was to leave him to his own device, yet there was no communication as to how things were coming along or an estimated time of completion. Finally, we weren’t informed of the installation being more than a three-day event in which the plumber came on March 28th and the installer starting on March 29th and working on the 30th yet not sure when the project would be fully complete due to the wrong materials and orders not in for the project. Paying for this project at a price of $6,500.00 seems outlandish for the experience as well as the overall appearance. Seeking further assistance with future projects through Home Depot seems to be a questionable decision in which I will have to reconsider due to price, customer satisfaction, and the quality of the product which I believe doesn’t seem to be that of the same quality presented by sales. SO MUCH FOR ENJOYING MY SPRING BREAK!

• C

  Chris H

  1.0

  DO NOT USE THEIR CUSTOM INSTALLS!!! Spent over $20k on windows almost a year ago and they still aren't installed correctly. 7 days I have taken off work for them to work on my house, 4 separate companies have worked on my house. 3 separate orders for them to fix the windows they ordered wrong. I have a leaking window for over 2 months that has caused water damage, and keep getting the run around. I found out multiple windows still were not installed correctly. Everyone that has been involved definitely are not being held accountable or holding others accountable. Corporate isn't helpful! Their project managers and planners don't follow up, or show up when they claim they would. I could write paragraphs on every terrible thing that has happened, but will give the biggest issues with the 1st team that showed up 3 hours late from Vancouver, WA. They took out every single window on the top floor and out of the kitchen the 1st day in the middle of winter & did not install them till the end of the day. They took all the remaining downstairs windows out the 2nd day. They were chucking the whole window outside from the 2nd story where my dogs walk. One of them stepped in dog crap; used one of my towels to clean it up, and then hid the towel behind some furniture. They also didn't actually seal the windows till the last day, meaning my house was cold for 3 days and tons of wasted electricity.

• R

  Rick Ardry

  1.0

  I FOUND FLOORING DEPT home depot Spanaway very rude I am a contractor and I will not ever buy from your FLOORING DEPT anymore. I feel they should be replaced.it was Thursday's morning day crew. Night crew is worse.

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