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Edmann's Commercial Refrigeration

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This page contains information about Hess Air, Inc in Alamo, Alamo, TX which locates near you. You can find detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Hess Air, Inc in Alamo, Alamo, TX | HVAC Near Me

$300 dollars to replace a blown capacitor? Have these people lost their minds? Tech got real surly, and so did I. Paid service call & sent him packing.

Everything was great until it came time to pay.   After he finished, the tech  raised his estimate by $19 with no explanation.  I had asked him about the price and was assured that that was going to be the price with no additional charges. I did not receive an itemized bill or receipt.  The service was great but I don't appreciate price change.

They have done a great job in the pass. Very friendly and out going. Been there for every question I may have had .

David did a wonderful job and was very helpful and knowledgeable. My family and I were going through a deep loss and Hess was quick and David went the extra mile to help us with our AC problem. He made the process easy and now the house is comfortable. I would definitely recommend Hess Air and David for any AC repairs! Very Happy! Thank you so much!

$184 dollars to fix an a/c unit blowing warm air. Their "fix" didn't work. No receipt was given. When I called the office, they said receipts must be requested.  So I guess Hess doesn't normally give receipts?

Cytech came out a few days later. Fixed the problem. They gave me a receipt without asking.

Hector has been our service tech on three different sites.  He is always professional, knowledgeable and prompt.  Hess service is truly exceptional, not just among HVAC companies but in general.  You can sense the difference from the greeting when you call the main number to the quality of the actual service.

Hello Ted
We at Hess Air thank your for your comment, we will let Hector know as well as the rest of our techs about your comment, techs like to hear from customers when they provide good service. Thank you and stay safe. Luis R Hess

Beware,  I have used them several times (No More)  shame on me. Now when same problem they tell be they only warranty their work for 6 months to a year.
Other time they drilled a hole through my home leaving a 4 foot PC pipe sticking out of my home. Their Quote to replace unite is $1,600 higher than other on same unit.  Make sure you use others that will warranty their services much longer than Hess.

David has visited our home twice now, once for repair and the other for preventive maintenance. He is an excellent technician, very helpful and informative as well as professional and friendly! We are very happy with the service he provided.

Hello Gina
We at Hess Air thank you for your comment, David as well as our team of techs welcome when they are appreciated for their good service. David as well as the rest of out team will be informed about your comment on our next weekly training meeting. Stay safe. Luis R Hess

5/13/2016

Called them today since my AC froze over and they were here within an hour. Technician had it fixed within another hour and the prices were really reasonable!

5/27/2016

had them come out to my house 5/25/2016 one more time since it froze over and they told me it has to be my blower since everything else is working fine. So since my whole unit is only 3-4 years old they needed to check to see if it's under warranty so they would just charge me to swap it out. Well I've been waiting since 5/25 since they said they would call me to let me know if it was under warranty and well today it froze over again. It's a Sunday and there is nothing they could do today since everything is closed and I have to wait till tomorrow to get an answer.

So if you are looking for a reasonably priced company that probably won't get back to you and might not be able to diagnose the problem the first time, choose this company. If by any chance this gets fixed by tomorrow I will update the 1 star to a 3-4 depending on how long it last and how much it is.

Fantastic team of highly trained experts in AC repair and replacement. To get your AC fixed right the FIRST time, Hess Air should be your only call! I have made the mistake of trying to save a buck and ended up paying for that mistake! They fix problems the cheap guys make. Quality work, prompt, and courteous.

Hess Air, Inc
Alamo, Alamo, TX

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Hess Air, Inc Reviews

4.3 stars based on 47 reviews

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