Helms Heating & Air Conditioning, Inc.
Technology, Indian Trail, NC

Helms Heating & Air Conditioning, Inc. Reviews

4.8 stars based on 555 reviews

Featured Comments:

• M

  Michelle Sedlak

  1.0

  Helms put in a NEW AC unit in our NEW home in February. On our first call we needed freon because it wasn't charged properly. Today on our second call we were greeted with poor service and told we need a compressor... That they don't have. It's 91 degrees tomorrow and I'm 5 months pregnant. I feel like this is a sick joke. Noone has told me when it will be fixed. And the tech giavonni slashed my hose a million times looking for a leak? Jamie the service manager finally returned my calls and wasn't much help. He assured me they would fix it but couldn't tell me what time. Only that the office would be in touch with me tomorrow. Arianne at the office was rude and unprofessional. When I told her I am 5 months pregnant and need AC she didn't care and treated me like a number. She even argued with me about when she was going to call Jamie... I am very disappointed and am advising Stanley Martin to use alternative business in the future. I would like a completely new AC system installed as this one seems to be a lemon. Hell, maybe they are all lemons?

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  Response from the owner

  Thank you for sharing. I understand your frustration. Plans were being made within minutes of the technician leaving your home Sunday evening to resolve your issue as soon as possible. I’m glad the part was available and we were able to have your system cooling in under 24 hours.

• F

  Frank Sturm

  5.0

  The Helms service tech was on time and very courteous. He provided a thorough semi-annual inspection and cleaning of our heating & A/C system. We are very happy with the service that Helms has provided us over the last 4 years and highly recommend them.

• J

  John

  5.0

  When I called Helms Heating & Air, I talked to Shelly. She was very pleasant and professional. She addressed my reason for calling and I was able to talk to the person I needed to talk with. Michael is my “go to technician”! I can depend on Michael to be on time. If for some reason he is delayed, he always calls to let me know. He handles any issue we might have with our system. He is thorough and checks our unit completely. I am very pleased with his work and dedication. Thank you Shelly and Michael. You are two of the reasons that I use Helms Heating & Air!

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