Happy Heating & Cooling
Chelton, Colorado Springs, CO

Happy Heating & Cooling Reviews

4 stars based on 27 reviews

Featured Comments:

• D

  Dr. Dana Wortman

  5.0

  I've had Happy Heating & Cooling come out for my annual furnace service and some minor repairs several times over the last few years after they bought my previous service company and have been lucky enough to have JD show up each time. This most recent time, I woke up to a cold house and cold air being pumped through the ducts. JD was able to come out later that day and was able to get my furnace up and running again - warm air at last! I was impressed by JD as he arrived on-time (at the beginning of the scheduled window!), called ahead to let me know he was coming, behaved professionally, and was able to get my furnace up and running again in no time! He was even kind enough on his previous maintenance visit to help me plan out some improvements and repairs to my 15-year old furnace to keep it up and running for as long as possible. While repairs on a furnace can get pricey (replacing it would be worse!), JD was always able to find ways to help me save on each repair and the maintenance plan is great for keeping my furnace running all winter, every year. I've been exceedingly happy with my service from Happy Heating & Cooling and will be a customer for many years to come!

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  Response from the owner

  Thank you, Dana, for your kind words. It is always a pleasure to provide service for customers like you. I am glad we were able to provide service on your furnace as the cold Colorado months are upon us. Please let me know if I can be of any further assistance for your heating and cooling needs!

• e

  elisabeth smith

  5.0

  I was in the market for a purifier/filter to clean the air in my home, and called Happy Heating & Cooling. JD recommended a unit that met all my needs. It uses ultraviolet lights to kill viruses and bacteria in the air on contact. It was installed faster than I anticipated... 2 days after my initial inquiry. Best yet: no one in my family has had a cold or flu since it has been running. They've won my business with their knowledge and professionalism! I'll be using this company for all heating and cooling needs going forward! Thanks, guys!

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  Response from the owner

  Thank you for your kind words. Best of luck on your recovery

• C

  Carol Hanson

  1.0

  The technician/owner J.D Vigil was incompetent and very unprofessional when he did an inspection on my home's furnace. I received many misleading and false statements advertising letters in the mail. I called Happy Heating and asked why they were reaching out to me as a customer when the company they bought my name from was terrible and almost ruined my furnace. The reply was to give them a second chance, I was reluctant and I wish I had gone with my gut feeling about Happy Heating. J.D came to my home and did very incompetent work on my furnace. He stated that he did a final check after he felt his work was complete which was a lie.He never did a final check because he left the power switch off. I woke at 4:am to a very cold house and the furnace not heating. I called the emergency number 2 times without an answer. His response to my not being able to get any help was that he turned the volume down on his phone. As it turned out, J.D. had left the power switch off on my furnace, leaving me without any heat. I was instructed by the office person to turn on the switch which I did. This did turn on the furnace, however, it ran and ran and would not shut off. i called again and was informed that J.D had LEFT JUMPERS IN MY FURNACE !! When I asked about the incompetent and unprofessional work, J. D.'s response to me 3 times was that he "wasn't in his right mind when doing work at my home" J.D was rude and very unprofessional. The response to my review from J.D. Vigil was comical and loaded with lies. I had no idea he hurt his back. He called me several times from downstairs where my furnace is to ask questions, never saying anything about his back. He walked just fine back and forth from his truck to my home while creating an invoice loaded with inflated quotes. I never "ganged up" on him or his office. This makes me laugh. I simply wanted heat in my home and for the furnace to turn off instead of run and run.There was never anybody in the office to answer calls. The police were never mentioned. No company has ever put a lien on my home for lack of payment. He threatened me, telling me to change my review on Google to a 5 star rating and if I didn't he would sue me. My conversations with J.D after he wreaked havoc with my furnace were all on speaker with witnesses. One witness being a very reputable furnace company while his technician removed the cables J.D left in my furnace. J.D. returned my money without hesitation, admitting his work was unprofessional

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  Response from the owner

  Carol, you are being loose the facts. Yes, I did inadvertently forget to turn the furnace back on and forgot to take my jumper cable off your furnace before I left. Not afraid to admit my mistakes. However, what you're not telling the public is why. You knew my back went out while working on your furnace and I was on the floor for about 10 minutes before I could even stand again. After I left your house I had to immediately go straight to the emergency room and was out of work for the entire week. So, given the great amount of pain I was in, it wasn't hard to imagine me over looking something. Any normal person would have been more understanding and even a little sympathetic. I apologized and even refunded your money. I returned your call within a couple hours, before the business opened and got my technician out there a soon as you could make yourself available. Then you decided to go all postal on us by calling my office and hanging up and when somebody didn't answer leave messages to call you and when we did call you back you'd gang up on us again. After a few days of this odd behavior I had to ask you to please stop calling and harassing me and my staff and unless you needed something that it's best we go our separate ways or I would have to notify the police that you were harassing us. It was at this time you decide to take to the internet and leave as many negative posts that you could. It's notable that the last company that worked on your furnace had issues with you as well and had to put a lien on your house just to get paid......... CRAZY...........

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