Hammack Service Company
Sherman, Richardson, TX

Hammack Service Company Reviews

4.1 stars based on 14 reviews

Featured Comments:

• M

  M.C.A. V

  5.0

  Had my Aircon serviced as part of their program. This company has been servicing my house since it was built in 1981 and they always addressed my issues. The hvac/aircon service professional Nate was professional and very courteous and he educated us how to install the air filter correctly. Will definitely be utilizing their service for a long time.

  ---

  Response from the owner

  Thank you for taking the time to post a review of your experience with our company. We appreciate your positive feedback and look forward to being your chosen dealer for many years to come.

• B

  Beth S

  5.0

  I was referred to Hammack last month when my ac was on the fritz. I called first thing in the morning, and were out by 8:30 that day. They took their time looking over the unit trying to find the issue, and got us up and cool just in time for the 100 degree days. Fast forward to this past week, when I noticed that my ac was just not as efficient as it should be. I called them out today to see why, and the problem was found. Because they weren't sure whether the problem existed before or was a result of their visit last month, I was not charged for the fix. I appreciate their honesty and trying to make things right for their customers.

• J

  Judi Hume

  5.0

  Hammack Air Conditioning is honest, ethical, and top notch! My AC/heat pump went out in August. I had 5 different AC guys come in to troubleshoot the problem, and every single one of them said the entire system needed to be replaced. All 5 said part of the problem was that my compressor was too large; 3 said it was a 5-ton unit and 2 said it was a 4-ton unit. One of the guys also said it was rated at just 7 SEERS. I found the model number on the compressor and looked it up on the internet and discovered it was a 3-ton, 13 SEER unit, and realizing the previous guys were either incompetent or had lied to me, I called Hammack. Billy came in and inspected the components, including going up into the attic, and then asked, "So why do you think you need an entire new unit?" I told him I'd been told it was the only solution. He looked at me and said, “Let me ask you something. Did this unit go out right after the guy started working on your ceiling?” I'm having a tongue-in-groove plank ceiling installed, which was going on when the other guys showed up too. I said coincidentally, it did. He said, “Well, I think what happened is they pierced a line with a nail gun, and that’s where all your Freon went. The only solution is to go in and find where the line is pierced, and that will have to be fixed, but if that's not done, no matter if you got a new system, you'd be in the same position all over again." So my ceiling guy removed boards and made a few holes in the sheetrock and Billy found the leak. He repaired it, and added Freon to my old system, and got that up and running just fine. He literally saved me THOUSANDS of dollars. I'll be using Hammack and recommending to everyone from now on.

  ---

  Response from the owner

  Thank you for the opportunity to earn your trust. We look forward to servicing your unit for many years to come and appreciate you referring us to your friends.

More reviews (2)