Rescue Air Heating and Cooling
Central, Richardson, TX

Rescue Air Heating and Cooling Reviews

4.9 stars based on 2176 reviews

Featured Comments:

• M

  Mark Vasquez

  5.0

  As always, Rescue Air sends out Top Quality people to look at my system. Andrew and Jordan came out to inspect my unit, and brought to my attention that it needed repairs. Both were very professional and VERY understanding of my situation when trying to find various solutions for me. They were extremely patient with me until we could find a path to fix the problem while taking my current situation under consideration. Most importantly, they never tried to sell me on any of the options, which is very important to me personally since I do not like to be pushed into a "sale". They made sure I understood the plus and minus of each one before we decided on the best option. They quickly contacted the people needed to get work going so that everyone was ready to come out next day with all needed materials. They were both very professional and super easy to talk to, and they made sure that this process was as painless for me as possible. Despite the amount of work that needs to be done, they made sure I felt at ease with everything and answered all my questions. I really appreciated working with both Andrew and Jordan.

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  Response from the owner

  This is wonderful to hear and so kind! Thank you for sharing and I am excited to email this to the entire team now!

• M

  Marshall King

  5.0

  I used Rescue Air to install a new unit back in September, and now I'm a member of their program for routine maintenance. The team is very professional and easy to work with. The communications were very clear and it was easy to schedule the work to be done. I had to work while the work was being done and Frankie kept me in the loop by texting me pictures and questions, so I was able to get my work done while he got his work done. Everything was clearly explained and options were presented for all work that needed to be done. Frankie was awesome and I will ask for him for our next round of routine maintenance.

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  Response from the owner

  Frankie is such a fun member on our team and loves giving great service. Thank you for saying some kind things about him and Rescue Air. Sharing with the team now!!

• B

  Brunzwick

  5.0

  We had a problem with our heater the day we moved in to our house in November of 2018. We called A#1 Air because they installed the AC unit for the previous owners. A#1 Air quoted us over $4000 to repair the unit. I couldn't believe it and I told them to get out of my house. We called Rescue next based on their Google reviews and it was the best thing we could have done. The Rescue Air technician arrived in less than 2 hours and found that the issue was a simple fuse. He didn't even charge us for coming out! Since that day we have only used Rescue Air. We joined their maintenance club and it's a great deal. They come out during the fall and spring and check your heater and AC before the weather gets bad and let you know if there are any issues. All of the technicians we have dealt with have been prompt, friendly, and very knowledgeable. We absolutely cannot recommend Rescue Air enough.

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  Response from the owner

  This is just fantastic and I can't wait to read it tomorrow morning at our full technician training. It's such a gift to earn customers like you and we promised to always give you our best. If we ever aren't please slow us down and let us know how we can improve and once again thank you

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