Halco
6, Phelps, NY

Halco Reviews

4.9 stars based on 991 reviews

Featured Comments:

• B

  Brenda Penner

  5.0

  Our furnace went out on a Sunday night, I called Halco in Phelps, on Monday morning at 6am. By 9:30 there was a gentleman here to help. Ironically, as he entered our basement, he noticed our hot water heater was leaking! He had to red tag our furnace, as it was unsafe. He did a wonderful job at answering all my questions about the products they sold, and explaining exactly what was wrong with our furnace, and hot water heater. By lunchtime, the estimator, Shane, was here, and he too went above and beyond, going that extra mile to help. He gave us a good, fair, price, for the high quality materials they use. He secured our financing quickly, and easily. On Thursday morning, the two installers came, and by early afternoon we had a new running furnace, and hot water tank. From the very beginning, with the helpful lady who answered the phone, to the check up visit, a week after installation, to make sure we were satisfied, every aspect was flawless, seamless, and every person we encountered was helpful, professional, and customer satisfaction was their first priority. I've worked customer service my whole life, and this company is one of the best in customer service, in my opinion. I've had their maintenance plan for years, and I'm so thankful I chose them so many years ago. I wouldn't hesitate to use them again, and will. They took what have could have been a horrid situation, and made it far easier than I ever thought possible!

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  Response from the owner

  Thank you for the excellent rating!

• K

  Karen Ray

  5.0

  When my Technician Mike arrived, he noticed my driveway was not clear and offered to shovel it for me. Once finished he came inside to do the annual maintenance on my furnace. He was very thorough and very detailed in explaining how my system worked and the importance of proper maintenance techniques. I am very pleased with not only Mike's extensive knowledge but also his humility and willingness to help others. If all of their technician's are like Mike then this is a business that no one should pass up when it comes to all of your home performance needs.

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  Response from the owner

  Thank you for the 5-star review, Karen. We are happy to hear that Mike delivered on the high level of customer service that we expect from our team. We truly appreciate your kind words and your business!

• J

  Jason Stock

  5.0

  The service technician Mark was terrific... He quickly determined the best course of action to correct the plumbing problem we had. And the fact that the call was late in the night did not affect him. He was a true professional in ever sense of the word.

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  Response from the owner

  Mark is truly a rock star employee! Thank you for your business, Jason.

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