Guthrie & Sons Heating, Air & Energy
Hicock, San Diego, CA

Guthrie & Sons Heating, Air & Energy Reviews

4.9 stars based on 636 reviews

Featured Comments:

• J

  Julio Zumaya

  1.0

  I spend over $10,000 with this company for my home Heating and A/C unit. They provided a written warranty of 10 year for parts and 1 year for labor, contract good until August 2022. My A/C until quit working last week (September 13, 2021) called and scheduled a diagnostic for a week later. When they showed up they informed us the cost for the repair would be over $800 for a bad Capacitor that cost $14.95 at Amazon and that our A/C unit was out of warranty due to that it wasn’t previously serviced. I asked them for a copy in the contract where it clearly lists that the A/C needs to be serviced regularly which they could not provide. We kept all original purchase receipts and paperwork from the first day we hired them for the service, looked and searched for any written instructions on how to keep up with A/C system and found none. We are very upset Guthrie and Sons Heating and A/C clearly aren’t the right company to do business with. We feel our system was never in any way protected as Guthrie and Sons heating and A/C failed to honor any written warranty. I hope anyone searching for a A/C company reads my story and hope our situation help you determine your decision to use them. I’m not a happy customer and would never recommend them for any service. BTW I am a certified mechanic and work on automotive A/C units. They are no instructions to routinely service to A/C or heating systems on any vehicles, because they’re just isn’t. Home A/C units are built very similar to automotive they do mot require any service unless they fail or Freon leaks out. Just like your fridge or A/C wall unit. They could not provide of the routine services for home A/C unit required because there just isn't any. They are a bunch of crooks and would not recommend anyone use them. I’ll provide a photo copy of the contract

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  Response from the owner

  We have tried several times to reach out to Mr. Zumaya with no avail. Though the pictures contradict his review (as shown he spent 4k not 10k) we are still trying our best to work through his dispute.

• C

  CATHY SWAIN

  5.0

  So sorry for the delay! I am pleased to send a review for his great service! The maintenance performed was quick and thorough. Zach is the nicest guy to have for home services, as with all your crew! When work needs to be done, I look forward to his visit because I can rely on the best. He is reflective of what I know Guthrie & Sons represents....exceptional HVAC service. Applauds to Zack and all. Give him a nice raise! Many many thanks...Cat Swain

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  Response from the owner

  Thank you so much Cathy for your amazing review!

• N

  Nanci Porter

  5.0

  When looking for a company to install heating & air, a neighbor recommended Guthrie & Sons. Right from the start I was impressed with the scheduling coordinator who was friendly and very knowledgeable. Steven was honest, offered the right solutions and made the process clear and understandable. When the install team came, they were ultra careful with our home and they did a great job. When there was an issue with our slate roof that precluded them walking on the tiles; the owner of the company came by to find a solution! So impressive and really shows the degree of customer care they provide. We are very happy with the service, the products offered, the quality of the team and the fair pricing.

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  Response from the owner

  We are so grateful that you had such a great experience with our company! Thank you so much for your review and we look forward to working with you in the future :)

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