Grove Heating & Cooling
Bridge, Crofton, MD

Grove Heating & Cooling Reviews

4.8 stars based on 503 reviews

Featured Comments:

• K

  Kevin Boyce

  1.0

  I called Grove because my Mitsubishi mini-split outdoor unit had failed and my usual repair person was in the hospital. I explained that it went out last year when a load of snow fell on it from above, and that this year it probably was the same thing (this year I didn't hear it happen, but we were warming up from a big ice storm so there was stuff to fall). They diagnosed it as needing a new control board *and* compressor. The unit is still under warranty, but only parts are covered, not labor. Nevertheless, they made me put down a deposit for the parts, which is sketchy to start with. Disappointing that they don't keep them in stock, and why do I need to prepay if they're covered by warranty. They sent two guys out to replace the parts, and charged me $1800 for the labor. They were here for less than 5 hours, so that's $180/hr they charged me, which seems excessive, even if the repair had worked. But no, they had misdiagnosed it. The problem was with the power board, as would have been obvious had they taken 2 minutes to examine it. That's the board that's directly under the top of the unit. You know, where I told them the snow or ice had hit. Turns out that under the 1/2" of foam protecting that board, there is a metal shield. One look at the board and the problem was obvious: it was covered with soot from where it had been shorted against the metal shield when the snow landed on the top of the unit. An entire 1/2" wide trace on the board had been vaporized (see photo). If they had actually looked at it in the first place, it would have been obvious, but they just count flashes on the self-diagnosis LED and call Mitsubishi to ask them to diagnose it remotely. To add further insult, they then charged me an additional $250 to replace that board. After I spent half an hour on the phone with them explaining why the problem was obvious and they had clearly misdiagnosed it, the best they would do was take off 10% from the second charge. 25 bucks off a $2000 bill for a warranty repair. That also took an extra week and a half waiting for the second board. So, to sum up: Badly misdiagnosed my problem Charged a fortune, mostly due to said misdiagnosis No parts in stock Unwilling to provide any cost reduction to make up for all that 0/10, will never use again.

• W

  William Smith

  5.0

  In August of 2017 during the hottest week of the year, my old ac died. Called Grove. Had a whole new system installed within 3 days. Pretty darn impressive considering the demand they must have had that week. Fast forward to last night when my blower motor malfunctioned. Not even 12 hours later, Jason W. had a new motor installed and I'm back up and running. I can't say enough about these folks. I highly recommend Grove to anyone who asks.

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  Response from the owner

  Hello William, thank you so much for taking the time to provide a review. We love hearing from our satisfied customers that they got the help and service they were looking for! Our technicians are highly trained to provide the highest level of service to each of our customers. Please let us know if we can do anything else for you!

• P

  Paul Cazarez (El Pollo Loco)

  5.0

  Absolutely top notch service, customer service, workmanship and knowledge all around. The crew at Grove pulled through when our heating system stopped working and they showed up promptly the next morning to help us out. They were caring and understanding with our plight and gave us updates throughout the process. We thoroughly appreciate all of the hard work and clarity while fixing our thermostat and heating system. Grove will be our go to for our home HVAC system for years to come and I will happily recommend them to anyone who needs their expertise. Thank you again Grove for getting us back up and running!!

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  Response from the owner

  Hi Paul, thank you so much for taking the time to write a review. We are pleased to hear that you have had a great experience with Grove Heating and Cooling. We look forward to continue working with you in the future on all your heating and cooling needs!

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