Griffith Energy Services, Inc.
Sun, Baltimore, MD

Griffith Energy Services, Inc. Reviews

4.2 stars based on 85 reviews

Featured Comments:

• S

  Sally Oswald

  5.0

  Griffith Energy has always provided excellent service whether it be heating or cooling problems. The service technician that I has this week was excellent. He worked through a difficult furnace problem until he found the cause of the problem. His service was very professional and he was very competent. I highly recommend this company for any of the services they offer.

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  Response from the owner

  Thank you so much for sharing with us, Sally! We're glad to hear that you were so happy with your technician, and that he was able to identify and solve the problem for you right away.

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  David O'Neill

  1.0

  On 5/20/20 I signed service agreements with Griffith, one for heating at a cost of $199.95. When October rolled around and I hadn't been contacted about my fall maintenance I called and was informed it was my responsibility to contact them to establish a date which is contrary to the policy of other oil companies I've dealt with. I was informed that 12/30 was as soon as they could come out. When I arrived home on 12/23 there was a notice that they had been out at 1:00 to call the office to reschedule. Normally you get prior notification telling you if their visit will be morning or afternoon. Not only were they a week early but I didn't receive a notification as to time of day. I called the office and was informed February was the soonest that could come out. Winter will be mostly over by then and I'll be be time to schedule my A/C maintenance. This is terrible business practice and I would hardily recommend that anyone considering them go elsewhere. For all intent and purposes I'm out the $199.95. David E. O'Neill

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  Response from the owner

  Thank you for bringing this to our attention, and we apologize if there was any miscommunication in scheduling your maintenance. Please give us a call at 410-956-3000 so we can discuss this further.

• J

  James ODonnell

  5.0

  Setting up my new account was easier than expected! The lady that worked with me was courteous and experienced. My ability to reach customer service by phone was quick and easy - not a typical experience for me!

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  Response from the owner

  We're so glad to hear it - thank you for sharing, James! And welcome to the Griffith family!

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