Green Collar Operations
Creek, Austin, TX

Green Collar Operations Reviews

4.8 stars based on 56 reviews

Featured Comments:

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  Franz Hapsburg

  5.0

  I had the Green Collar team replace all of my ducts, diffusers, plenums, insulate my attic and seal all doors and sweeps. This team is professional & efficient, they were in and out in two days. They worked super clean and were conscious of the environment around them. I was informed of all steps ahead of time and they were super organized. This is a small business with a family like structure, most of the team has been there many years and that's what you wanna see. The job was completed in late September and I noticed immediate results, in the hottest of days my AC would cool faster and cycle less. During that last two freezing weather events the heater cycles less and maintains its temp. Green Collar filed all the rebate paper work for us and got us our rebates from the city quite quickly.

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  Lizza Coffey

  5.0

  I called Green Collar Operations based on their reviews and this company does not disappoint! They are very professional, provide exceptional customer service, are detailed oriented, extremely knowledgeable, and performed a great job. I had a new HVAC system put in and because I did not have a smooth, seamless experience I decided to give my business to Green Collar for duct work and add insulation. Bill Cook came to my house and conducted a full inspection. What an exemplary employee to represent the company - professional, thorough & very knowledgeable; took the time to check the work that had been done by the HVAC company and provided recommendations they had overlooked. He calmly answered all my questions, and created 2 quotes with budget options, one that included how to obtain energy rebates from the city. Bill worked it all out and help me fit in what I needed within my budget. He was prompt and returned my calls - very customer centric. Jacob & Troy came to install the insulation, performed the duct work, & replaced vents. They were respectful, meticulous and did an excellent job - they ensured everything was cleaned up and took pictures to send to the main office as part of the quality check process. Here's where the company stands out from all others: the owner of the company comes out to perform a quality inspection. That's speaks volumes and exemplifies the importance of not only exceptional customer centric practices but someone who operates with integrity, stands by the work, and leads by example. I highly recommend them.

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  Response from the owner

  Thank you Lizza, we so appreciate your review!

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  Sanford Schulwolf

  1.0

  1/23/2017 Updated review After all these years I'm still cleaning up from using Green Collar. Yesterday I removed all the old calk from the last window they worked on. From 12/1/11 1.0 star rating 12/1/2011 I hired Green Collar via a sub contractor AirCo (who installed a new AC system) BTW, this reputable AC company no longer works with Green Collar. 1. Long story short, one of the guys dropped a bucket of sealing mastic on our carpet. They sent a guy out to clean it, it didn't work. They mailed out a $150 check but now the carpet I have in about 1,000SF needs to be replaced. 2. The doors were not sealed properly, I can still feel the air flowing - even after inviting them back to fix the problem. 3. The cheap clear caulk they used around the inside windows has fully dried and looks horrible. It was applied too wide and thin, and now becomes a permanent dust collector. 4. When the performance "test" was completed, it wasn't clear to me that anything was really being tested. I might be wrong here but I would think a before and after test would have meaning. All in all a horrible experience, I really liked the owner but bottom line, they hire kids who don't care about your house, thus a bad company to work with. They have a great website, Green Collar is a very marketing savvy group but don't get fooled into allowing them into your house. Additionally, I wouldn't put it past them to "stack" their own reviews..

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  Response from the owner

  Unbelievable, to think it was October of 2009 when we completed the City of Austin/AE rebate work for on your home. After all this time you have found another issue with our installation. I have read through the notes on your file and yes, we did make mistakes. Window caulking is an art, and I apologize if we didn’t live up to your standards, but I will mention the work we did passed City of Austin inspection. In 2009 we had only been in business for a little over a year. Since then we have learned a lot and have made many changes. Businesses don’t start out with a 5 star rating, they earn it. Your post in 2011 made an impact resulting in excellent customer service… so good things can come from negative feedback. Additionally, the AE rebate program has made changes to ensure customer satisfaction. They now have a third party QAQC team that randomly checks installation for job accuracy and completion, so there would never be a doubt about test out. Finally, we have never hired kids we do however hire young, energetic men & woman who can brave attics and crawl spaces in homes daily, they work very hard to ensure that ducts are sealed & connected and insulation is blown evenly thorough the attic. Furthermore, they go through a thorough background check and training. Lastly, I appreciate the comment regarding our marketing - but our marketing efforts are simple; ask for the referral and word of mouth. I personally ask each customer to give a review on line to get the word out. So again, Mr Schulwolf– we vehemently apologize for the work we performed so long ago, but I can assure you if you called today your experience would be different.

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