Alpine Heating and Air Conditioning
Burnet, Austin, TX

Alpine Heating and Air Conditioning Reviews

4.8 stars based on 24 reviews

Featured Comments:

• K

  Kristina Cobb

  5.0

  I would like to compliment Alpine on their excellent customer service in making a situation right. Following the initial service call, we were pretty frustrated that the refrigerant recharge only lasted 24 hrs until the unit went out again. After expressing our concerns, Alpine explained the technician’s decision yet was empathetic to our frustration. Needless to say, they refunded us for 50% of the tab which made us feel appreciated as a customer. Alpine will treat you right as they put the customer’s interests ahead of their own. We recommend using Alpine if you want to be taken care of as a customer!

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  Response from the owner

  Thank you for taking time to write this review, Kristina. We always try to be reasonable and listen to our customer’s concerns when we miss the mark. We appreciate you giving us the opportunity to do that. While we admit to not being perfect, we always try to learn from our mistakes. We believe the world would be better if everyone was able to do that more often.

• D

  Dave Sanchez

  5.0

  I shopped around to install a Dust Free Active Purifier. Corey was very responsive and offered the best quote. When I reached out weeks later after doing my cost research, he immediately responded and was able to get the installation service scheduled the following day—WOW!!! The tech, Scotty, who came out to install the device was on-time, professional and knew the product very well. He took the time to show us in detail the installation performed and how to monitor the device. I was very impressed by Scotty and his willingness to interact the entire process with me. If you’re looking for quality customer service and professional work, look no further than Alpine Heating & Air Conditioning.

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  Response from the owner

  Dave, Thank you for taking time to write this review and share your experience! We work hard to be honest, fair and responsive. I’m glad you feel that we delivered upon those during our interactions. Scotty is a top notch technician and we are lucky to have him on our team. Thanks again for contacting us and giving us a shot at your business!

• C

  Collin B

  5.0

  We’ve been working with Alpine for years and they’ve always been reliable and do good work. We have an 8,000+ Sf building downtown and they’ve done everything from replacing rooftop AC units to small projects inside. Highly recommend.

More reviews (7)