Gibson's heating and air-conditioning LLC
Segovia, St Augustine, FL

Gibson's heating and air-conditioning LLC Reviews

5 stars based on 23 reviews

Featured Comments:

• K

  Kimmy Boyer

  5.0

  Brett and his employees are amazing. I have owned three homes in my life and this is the best company, of any kind, that I have ever dealt with. They come when they say they will, they do a great job at a fair price and they came back and helped me with things that really weren’t there problem. Things where I changed my mind. Brett has also been kind enough to recommend other people to do other work and given me really good advice on random projects around my house. I love this company and recommend them to everyone I know who needs anything AC/heat related. I just wish I knew more people in need of their services. They are awesome! Kimberly Boyer

• G

  Ginger Parker

  5.0

  When we decided our 20-year-old AC unit should be replace before it stopped working, we got bids from 5 local companies. This is a major expense and we needed to make sure we got the best system for the right cost. All bids were pretty comparable. But some just felt like a sales job or an “I’ll just replace the old system with new”. We asked a lot of questions and felt that the owner, Brett quickly responded and gave us correct answers of what was really needed not just a standard answer but in-depth explanations of why and assured us that we’d be happy. At his expense; Brett had the house checked doing a manual J report to prove to us what size system was really needed; we thought we needed a higher tonnage. I cautiously went along with his suggestions and we agreed on the install and I still pretty much held my breath. The team of Peter and John came to do the install. From the start these guys were very pleasant and knowledgeable (they were non-smokers which for us is a huge plus). They went right to work and we were amazed at how quickly the old system was dismantled and the new install was started. They took the extra time in the hot attic to attach the new supply lines and return air ducting up to the rafters so everything was neat and straight (no bends or kinks for straight airflow). Something the original company didn’t do. When inside the house cutting returns, they used both a drop cloth and a box to catch any debris. They followed our no shoes in the house rules without any objection. By the end of the day, everything was completed and no trash was left at all. The owner Brett came and inspected all the work and walked us through everything answering any other questions we had. The new system is so super quiet it’s hard to hear if it’s even running (something Brett promised but I didn’t believe). It was a pleasure working with Gibson's heating and air-conditioning. We highly recommend this company; you won’t be disappointed. Ginger & Ron

• S

  Steve Ciarcia

  5.0

  We’ll take care of ‘ya I’m sure there are similar places in the US but it seems that in St. Augustine everyone describing themselves as owning a business has either a lawn service, does pool cleaning, home repair, or HVAC. The bad news is that that doesn’t mean they are all good at it. In New England where I’m originally from, air conditioning is a luxury that many see fit to do without. Down here it’s a necessity and in summer downright critical. Finding the right HVAC company is like finding a good doctor. That first checkup doesn’t mean a thing if you can’t make timely contact or at least feel a remedy is in the works in short order. That’s the same with HVAC companies down here. When I first moved here I signed up with a couple of the largest companies thinking that bigger is better. Wrong! Not only do you never see the same guy twice on a service call, the range of expertise among the service people doesn’t always inspire confidence. Consequently, for the past 10 years I have only dealt with smaller, owner-managed firms where dealing with the same people all the time is their strength. It has worked very well - until recently. A few months ago I decided to replace the entire older duct work on my HVAC system. Finding someone to do such a retrofit isn’t as easy as you think. I first went to the small HVAC company I had been dealing with only to find out they had just been bought out by a larger concern. They would bid the job but only because I was a previous customer. To be on the safe side and not get blind-sided, I decided to get 2 other quotes. One came from a large HVAC firm in St. Augustine that seemed to have lot of positive reviews. When I called them they said they preferred to service or replace HVAC systems rather than install duct work but they’d quote it regardless. Finally, for my 3rd quote, I looked for another small firm like I had enjoyed for years and thought I’d see if it was too big a job for them. The company I called was Gibson Heating and Air Conditioning. A week later, with the 3 quotes in hand, I selected Gibson to replace the duct work. Not only was their quote 1/3rd the price of the Jacksonville company that bought out my previous HVAC guy, and 1/2 that of the other large firm, Gibson actually sounded like they would enjoy doing it (something neither of the larger companies were). To make a long story shorter, workers from Gibson showed up within a week and over the period of 3 days completely ripped out and replaced a complete 3-zone 5-ton HVAC duct work. I was a happy camper. I felt I had found my new doctor. But, like I said before, it’s the next time you call them that you find out if it’s the right doctor. ;-). Last Tuesday at 6:34AM I sent a text to Brett Gibson, “Hi Brett. I know it’s early but it looks like one of my AC systems has crapped out this morning and you are my first call……” At 7:01 AM I get a reply from Brett saying he would try to have someone there within an hour. At 8AM technician Peter pulls into my driveway. Within a short time Peter determines the bad news -- my 11-year old 5-ton Bryant heat pump condenser has seized up and bit the dust! Okay, Brett. How about putting in a new Carrier unit ASAP. Brett’s answer was, “we’ll take care of ‘ya.” High end Carrier heat pumps are in short supply and can apparently be hard to find. Brett’s, “We’ll take care of ‘ya,” was more than a slogan or trite comment however. When it was determined that it would take a couple days to get a unit shipped from Tennessee, Brett had his people pull out the failed Bryant condenser and temporarily install a substitute condenser so we would have AC until my new system arrived. Four days after my 6AM call my new Carrier condenser and air handler was installed and running perfectly. Yup, I found my doctor. Gibson Heating and Air Conditioning is still my first call.

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